Front Office Receptionist

Job description

The Andaz story begins with a passion to connect with our guests and experience the world through their eyes. In our quest to stimulate the senses through distinctively local experiences we are looking for a

Front Office Receptionist for Andaz Prague

At Andaz, we set the stage to ignite creative minds and bring eclectic souls together, be it guests or colleagues.

We are seeking for passionate and dynamic professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests

As our Front Office Receptionist you are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Andaz. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!

You will be responsible for overall arrival and departure experience of the Hotel guests and visitors ensuring that the guest preferences are noted and utilized to provide guests with the overall stay that reflects their particular needs. Some of the key tasks include but are not limited to:

· Enabling a smooth arrival and departure experience including rooming and delivering luggage
· Ensuring that all guests have the appropriate credit facilities established
· Obtaining passport and following all other procedures as per local legislation and Hyatt’s Data Privacy
· Handling all cash transactions and billing
· Assisting guests during their stay and handling guest complaints
· Maximizing revenue opportunities through up selling
· Providing all required information about the Hotel, available services and facilities.

We would like to get to know you if you have:

· A true desire to satisfy the needs of others in a fast paced environment
· Refined verbal and written communication skills
· Knowledge of Opera
· Ability to stand for long periods of time.
· Ability to also work night shifts
· Excellent communication skills and the ability to remain calm whilst working under pressure are key for this role.
· With your intuition and dedication to people, you are always striving to deliver a great service for our guests.

If you are a motivated Receptionist with experience in Hotels or premium restaurants, who likes a challenge, we would love to meet you.

Benefits from us

· 25 days holiday
· Free lunches
· Free laundry
· 2 yoga classes every month
· Multisport card
· Opportunity for career growth within Hyatt hotels worldwide
· 12 nights free or deeply discounted anywhere in the world at Hyatt hotels
· Opportunity to experience on-site accommodations with free dinner at ZEM restaurant for 2 people