Front Office Manager-Department Head

Job description

Position Summary

The Front Office Manager holds a key leadership position within the Rooms Division and oversees the overall management, strategic planning, and operational excellence of Front Office, Front Services, and Grand Club operations. Managing a diverse team of around 50 staff members, the Front Office Manager ensures the highest levels of guest satisfaction, operational efficiency, and brand compliance in one of Tokyo's most vibrant and international locations. This role requires an experienced hospitality professional with a strong leadership presence, excellent interpersonal skills, and the ability to confidently engage with a global clientele. The position is best suited for an experienced Front Office leader and is not intended for first-time Front Office Managers.

Key Responsibilities

l Provide strategic and operational leadership for Front Office, Front Services, and Grand Club, ensuring seamless operations and full compliance with Hyatt International Brand Standards.

l Lead, manage, and develop a large multi-functional team (approx. 50 associates), driving performance, engagement, talent development, and succession planning across all front-facing areas.

l Deliver exceptional guest experiences by maintaining a strong presence in guest areas and proactively engaging with VIP, long-stay, and international guests in a highly social, luxury environment.

l Oversee all pre-arrival and arrival planning, including VIP room blocking, special arrangements, amenities, and close coordination with Housekeeping and related departments.

l Drive service quality, operational efficiency, and continuous improvement, ensuring effective communication, brand consistency, and cross-departmental collaboration.

Desired profile

Qualifications :

l Proven experience as a Front Office Manager or in a similar senior leadership role within an international luxury hotel setting; candidates applying for this position must have prior FOM experience, as first-time FOM applicants are not suitable.

l Proven ability to effectively lead large teams (40–50+ associates) across multiple operational areas, demonstrating strong leadership presence and excellent people management skills.

l Highly social, guest-oriented, and confident communicator, capable of engaging naturally with a diverse, international, and high-profile clientele.

l Strong operational, organizational, and decision-making skills, with a broad perspective and a refined hospitality mindset.