Team Leader - Reservations

Job description

· Takes reservations when central reservations is not operational and operates systems in accordance with hotel standards of performance.

· Ensures a sales attitude is adopted at all times and maintains an awareness of sales opportunities within the hotel.

· Develops and maintains a high level of communication with all major sources of business and advises the Front Office Manager and Reservation Manager to feedback where necessary.

· Ensures all waitlisted business is recorded appropriately.

· Ensures the Reservation Manager is kept informed of all developments within the department.

· Adheres to pre-set availability and rate controls.

· Ensures a high level of product knowledge of the hotel and local area.

· Ensures a high level of Reservations is consistently maintained.

· Processes all reservation requests by phone, mail or fax, and RESERVE system, promptly and accurately to established standards.

· Checks daily arrivals and informs concerned personnel of any missing information.

· Prepares and distributes weekly forecasts.

· Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.

· Assists and prepare in groups pre-arrival process and also preparing group rooming lists.

· Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party etc.

· Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions.

· Responsible for maintaining Rate parity across all booking Channels (Website, OTA, GDS, Travel Agents Etc.)

· Inbound and outbound call management and leadership.

Desired profile

Qualifications :

Graduation