Cluster Director of Sales

Job description

Hyatt is a global hospitality brand with one driving purpose: to care for people so they can be their best . Through listening, noticing others and extending meaningful gestures, we consistently deliver distinct experiences that demonstrate how a little understanding goes a long way.

Are you ready to share this purpose?

Because we are looking for a Cluster Director of Sales for our two Amsterdam properties!

Andaz means "personal style" in Hindi. Andaz Amsterdam Prinsengracht means, five-star creative luxury in the heart of Amsterdam, expressed through local experiences, art & design and picture-perfect drinking and dining, in a playful Dutch-inspired environment. Five-star Hyatt Regency Amsterdam , brings botany & sustainability to life with an award-winning living interior, botanical inspired guestrooms, a passion for discovering our up and coming East neighborhood and a buzzing Indonesian Restaurant, Mama Makan.

Your MINDSET:

· Confidence, energy and cleverness;
· A true representative of the company to potential clients, clients, the public, and other sources;
· Great listening and negotiating skills to create tailored proposals with a great sense of empathy;
· A team player with a hands-on mentality and a love for selling;
· Someone who fills the room with their presence, positive attitude, enthusiasm and pro-activism;
· A problem-solver who likes to take on challenges, going out of their way to make sure guests are connected to who and what matters to them.

What does the ROLE entail?

· Implementing sales action plans;
· Pre-qualifying and targeting prospects, utilizing hotel database and developing appropriate and effective sales solicitation strategies to increase hotel’s market share;
· Establishing and maintaining strong relationship with clients, constantly exploring new business opportunities and sourcing for information in regards to planned and upcoming functions/ events;
· Carefully planning sales calls, ensuring usage of our objectives, principles, and philosophies;
· Ensuring a high level of exposure for hotel through direct sales solicitation via telephone, contracts and written communications;
· Entertaining and conducting hotel inspections to clients whenever required;
· Meeting and greeting VIP guests upon arrival/departure;
· Planning and making sales trips to current and potential clientele;
· Liaising and working closely with other departments, ensuring guest's requests and expectations are being met;
· Handling guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems, and ensuring that the necessary follow-up is conducted in a timely manner;
· Ensuring that an efficient and accurate filing system is maintained at all times;
· Maintaining complete and supported records of all sales agreements, contracts and quotations;
· Providing accurate reporting of business booked for monthly consolidation.

Desired profile

Qualifications :

What’s in it for YOU?

General Perks:

·  An entry to the Hyatt Family, a place where we care for people so they can be their best;
·  12 free nights at Hyatt hotels globally every year and 20% Discounts at our F&B outlets;
·  A guest experience in your own city with a complimentary overnight stay, cocktails & dinner for two;
·  Travel Allowance, starting from a 5 kilometers travel distance from the hotel.
·  Uniform provided and laundry is taken care of in house.
·  25 Vacation days

Wellbeing:

“Our purpose is to care for people so they can be their best – and we believe wellbeing is the ultimate realization of our purpose”

·  To support our colleagues mental wellbeing we provide access to “Headspace App” for all employees, free of charge as Hyatt's wellbeing assessment tool "Hyatt Well-Check"
·  Social Activities; Team building outings, Sports/wellbeing activities
·  Hotel gym access

Development:

“Careers at Hyatt don’t have to follow a traditional career ladder or path with one pace and following only one direction. Rather, they can be customized and adapted based an employee’s individual circumstances and take the form of a career lattice”

·  International working experience with future international transfer happily facilitated.
·  Personal development plan, in order to reach your full potential.
·  A wide range of development tools through the Hyatt Learning platform for all colleagues; from e-learning to classroom sessions, Hyatt provides different solutions, depending on how you learn best (example: Excel courses, Leadership series etc.).

Diversity:

“Inclusion and diversity are at the core of our purpose and we are deeply involved in actions that create a culture of opportunity for all”

·  An International team of over 15 different nationalities
·  Focus on Diversity, Equity and Inclusion within our team. Through employee support groups (HyPride & Women@Hyatt), workshops and classroom trainings

Your EXPERIENCE:

·  2+ years in a sales leadership role in hospitality.
·  Knowledgeable in both transient and MICE sales.
·  A strong MICE background and / or knowledge of the luxury market is an advantage.
·  High degree of commercial awareness
·  Excellent sales and negotiations skills
·  Team leader: ability to motivate and lead a team

Are WE what YOU are looking for?

If the answer is YES , then please send us your CV and all the reasons why WE are what YOU are looking for.