Front Office Manager

Job description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the EAM - Rooms.

The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

Desired profile

Qualifications :

·  Ideally with a university degree or diploma in Hospitality or Tourism management.
·  Minimum 2 years work experience as Front Office Manager or Assistant Front Office Manager.
·  Good problem solving, administrative and interpersonal skills are a must.
·  Chinese speaking ability would be an advantage