Front Office Manager

Job description

Job Summary:

· To assist the Director of Rooms in delivering the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Front Service (including parking and the hotel entrance), Communications Centre, and Resort Centre.
· To maintain strong, professional relationships with the relevant representatives from competitor hotels and other organizations, including tour operators and local travel agents.
· To respond to changes in the Rooms function as dictated by the industry, company, and hotel.
· To carry out any other reasonable duties and responsibilities as assigned.

Desired profile

Qualifications :

·  Strong result-oriented, people management, and leadership skills.
·  Effective communication skills to liaise with other departments.
·  Strong in English communication skills, and computer literate.
·  A strong focus on customer service.
·  Ability to work well under pressure and keep calm in difficult situations
·  Proactive work style