Front Office Manager

Job description

· Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
· Lead the guest services team / Handling VIP guests
· Train, supervise, coach, lead and support Front Office colleagues, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
· Ensure company’s policies and security requirements are met
· Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

· Troubleshoot emergencies

· Review correspondence from guests and incident logs and direct staff according to information obtained.
· Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.

· Schedule shifts

· Monitor stock and order office supplies

· Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
· Perform other duties as requested by management.

Desired profile

Qualifications :

·  3+ years of experience in hotel front desk management/supervisory operations or related field
·  Strong leadership and management skills
·  Excellent communication and interpersonal skills
·  Read, write and speak English, French and/or Arabic
·  Detail-oriented and able to multi-task effectively
·  Customer service oriented and committed to providing exceptional guest experiences
·  Computer experience required. Proficient in Opera PMS, Micros & Microsoft Office