Front Office Manager

Job description

We are looking for a super star Front Office Manager to join our pre-opening team at Andaz Lisbon.

Expected to open in Q2 2025, Andaz Lisbon will offer guests an exciting new luxury lifestyle hotel in the Portuguese capital – and it will represent a key milestone in Hyatt’s continued brand growth in Southern Europe. Andaz Lisbon is set to become the second Hyatt-branded hotel in Lisbon. Located in the center of Lisbon’s bustling Baixa district and situated along the main pedestrian road, Rua Augusta, the hotel will be comprised of five separate buildings, including the former offices of one of the major banks in Portugal, Banco Português de Investimento (BPI). This central building of the hotel will offer 170 guestrooms, with the surrounding four satellite buildings of the hotel offering guests various private suites to choose from. This unique Urban Resort in the city center will allow guests to fully embrace the locale and experience authentic Lisbon.

About the role

In a pre-opening environment, the Front Office Manager plays a critical role in setting up the foundation for smooth hotel operations. This includes recruiting and training front office clleagues, establishing standard operating procedures (SOPs), and configuring front office systems such as reservations, check-in/check-out processes in line with the standards in line with the standards of the Andaz Lisbon. This hands-on role provides the perfect opportunity for an inquisitive, passionate and customer focused professional to set clear strategies and goals to enhance the experience of the guest and our colleagues, and at the same time maximizing revenues and controlling costs.

Main Duties include:

· Overseeing the guest experience from check-in to check-out for all guests, working with the Front Office team to ensure a seamlessly perfect guest experience and make adjustments where necessary.
· To ensure that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
· To build and deliver brand-led experiences that will contribute to exceeding hotel NPS and customer service scores.

Desired profile

Qualifications :

·  Ideally with a degree
·  Currently in the role or experience in a similar role in a luxury 5 star hotel
·  Speak Portuguese and English
·  Strong leadership skills to manage and motivate a diverse team across various departments
·  Exceptional customer service skills with a focus on creating memorable guest experiences
·  Experience in implementing service standards and training colleagues to uphold them consistently
·  Excellent verbal and written communication skills to interact effectively with guests, colleagues, and management
·  Pre Opening Experience in luxury is an advantage

If this sounds interesting, and a little bit like you, go ahead - click and apply! we look forward to hearing from you!

Care Connects us at Hyatt - we open doors, we welcome you and we care.

And we offer a great range of benefits, including:

·  Long term career growth opportunities
·  A motivated and connected team
·  12 complimentary nights (per year) in other Hyatt properties around the world as well as colleague rates and discounts
·  And a company that truly cares

Be part of something bigger. Make a difference in the lives of those around you. Join a company that values empathy, wellbeing, respect, integrity, experimentation, inclusion. Discover why Hyatt is consistently ranked as one of the world's best places to work.