Front Office Manager

Job description

We are seeking an experienced and dynamic Front Office Manager to lead our Front Office team and ensure smooth daily operations. This role is crucial in providing exceptional guest service and overseeing front desk functions to enhance guest satisfaction.

Key Responsibilities:

- Manage and supervise front desk staff, ensuring all guest interactions are handled with the highest level of professionalism and courtesy.

- Oversee check-in/check-out procedures, reservations, and billing processes.

- Coordinate with housekeeping and other departments to ensure smooth operations.

- Handle guest complaints, concerns, and special requests, resolving issues promptly.

- Train and mentor front desk staff, promoting a positive work environment.

- Monitor and manage budgets, occupancy rates, and front office supplies.

Desired profile

Qualifications :

- Proven experience as a Front Office Manager or in a similar supervisory role.

- Strong leadership and communication skills.

- Proficient in hotel management software and standard front desk procedures.

- Ability to manage multiple tasks efficiently under pressure.

- A guest-first mentality with a focus on delivering exceptional service.