An excellent opportunity has become available for a driven Host to join our Front Office team.
We are an international 5* hotel nestled on the picturesque gardens of Portman Square, just 100 meters north of Marble Arch and Oxford Street. Our aim is to create energizing experiences that connect our guests to who and what matters to them most.
At Hyatt ‘We care for people so they can be their best'. This is demonstrated in our values of Respect, Integrity, Humility, Empathy, Creativity and Fun. At Hyatt Regency London – The Churchill our aim is to create energizing experiences that connect our guests to who and what matters to them most. We are passionate about fostering connections, the place for any and every occasion and a one-stop experience.
About the role:
The Front Office Host will be responsible for creating a memorable arrival and departure experience for our guests.
Daily tasks and responsibilities of this role include:
· Handling all aspects of guest arrivals and departures
· Maintaining a warm and friendly manner with each interaction, whilst ensuring efficiency during busy check in and check out periods
· Promoting hotel amenities as well as food and beverage outlets and services
· Providing all required information about available services and facilities in the hotel
· Dealing with guest queries providing the highest level of customer service at all times
· Handling all cash transactions and billing in accordance with hotel policies and procedures
Previous work experience within a 5 star hotel environment is desired.
Excellent communication skills and the ability to remain calm whilst working under pressure are key for this role.
If you are people focused, proactive, and committed to deliver outstanding performance, we would like to hear from you.
Hyatt offers a great range of benefits including:
· 12 complimentary room nights worldwide
· Friends and family discount
· 50% discount at F&B outlets at Hyatt Hotels in the UK
· Private Health Care
· Pension Scheme
· Discounted Gym and Spa Treatments
· Travel loan available
· Quality free meals on duty
· £500 team member referral scheme
· Social hotel calendar and regular recognition events