Front Office Assistant Manager

Job description

Role: Supports the Front Office Manager in overseeing reception, guest services, and daily operations.

Key Duties:

·
Supervise front desk staff and ensure smooth check-in/check-out.

·
Handle guest queries, complaints, and escalations professionally.

·
Monitor reservations, room allocations, and billing accuracy.

·
Maintain service standards and coordinate with other departments.

·
Train and motivate team members for excellent guest experience.

Skills: Strong communication, leadership, problem-solving, customer service orientation.

Desired profile

Qualifications :

Hospitality degree/diploma, 3–5 years' front office experience.