Front Desk Agent

Job description

The Front Desk Agent is responsible for providing consistent excellent service to guests before arrival, upon arrival, and during their stay, from check-in to checkout, to create memorable and tailored experiences for all guests.

What you will be doing

· Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date. Confirm and modify information required to complete the registration process as per hotel procedures.
· Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction.
· Resolve guest problems and complaints
· To actively upsell and cross sell hotel services and outlets.
· Communicate with other hotel departments to maintain a high level of guest satisfaction.
· Maintain an understanding of hotel history, services, facility information, and rates and packages.
· Develop and maintain positive working relationships with others and support team to reach goals.
· Assists others as needed and special projects, as necessary.

Desired profile

Qualifications :

Requirements

·  Diploma or Degree in Hospitality or Travel & Tourism preferred.
·  A minimum of one (1) year experience in a front desk role.
·  Must possess a thorough knowledge of the hospitality industry and have sound administrative skills.
·  Strong Guest Service Skills.
·  Ability to communicate effectively with guests, management, and co-workers.
·  Must have a positive attitude at all times.
·  Ability to work well with others in a guest and team-focused environment.
·  Good problem solving, administrative and interpersonal skills are a must.
·  Knowledge in Opera is an advantage.
·  Verbal and written English and Italian languages proficiency are required.
·  Legally allowed to work in Italy, holding a valid work permit for the country

Hyatt offers a great range of benefits, including:

·  12 free nights per year of service across Hyatt Hotels worldwide
·  Employee and Friends & Family rates across Hyatt Hotels worldwide
·  Complimentary meals on duty
·  Continuous Learning & Development opportunities