Food & Beverage Concierge

Job description

The Food & Beverage Concierge is responsible for delivering exceptional guest service by managing dining reservations, providing personalized F&B recommendations, coordinating special dietary requests, and ensuring seamless communication between guests and restaurant/outlet teams. This role enhances the overall guest experience through prompt assistance, deep product knowledge, and a service-oriented approach.

Coordination & Communication

· Liaise with chefs, servers, and outlet managers to ensure accurate and timely delivery of guest requests.
· Communicate menu changes, promotions, or special events to guests.
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Manage inbound guest calls, emails, and messages related to F&B services

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· Anticipate guest needs and proactively offer solutions.
· Handle guest complaints or concerns related to F&B services, ensuring prompt resolution.
· Collect and relay guest feedback to management for service improvements.

Desired profile

Qualifications :

Education & Experience

·  Diploma/Degree in Hospitality Management, Hotel Administration, or related field preferred.
·  1–3 years of experience in guest relations, concierge services, or F&B service (preferably in a luxury or premium environment).

Skills

·  Excellent communication and interpersonal skills.
·  Strong food & beverage knowledge (cuisines, beverages, wine pairings preferred).
·  Ability to multitask in a fast-paced environment.
·  Proficiency with reservation or CRM systems
·  Strong problem-solving and guest-handling skills.