Event Service Assistant Manager (Banquet)

Job description

What is your passion? Whether you are into tennis, shopping, craft or karaoke, at Hyatt we are interested in YOU. At Hyatt, we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. In addition, we are looking for more people like this to join our friendly and professional team.

Now we are looking for a dynamic, outgoing and enthusiastic – Event Service Assistant Manager (Banquet Assistant Manager) with strong background and experience in Large Events, Conference and Meeting to join our energetic, enthusiastic and passionate team at Grand Hyatt Bali.

The Event Service Assistant Manager (Banquet Assistant Manager) will be responsible for operational related to events, conference and meeting. The Event Service Assistant Manager also responsible for handling guests and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.

As a Event Service Assistant Manager, you will be reporting directly to the Event Service Manager and below are some of the key responsibilities:

· Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate.
· Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.
· Maintains positive guest and colleague interactions with good working relationships.
· Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
· Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge.
· Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented.
· Maximizes the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.
· Ensures high standards of personal presentation and grooming.

Desired profile

Qualifications :

·  Minimum of 1 year of solid experience as Banquet Assistant Manager in a large 5-star luxury hotel or resort.
·  Experience with multiple and/or large events, conferences and meetings.
·  Has a solid background of working in a high demand business environment.
·  Has strong leadership skills, train and develop team, and is a role model.
·  Eloquent in English communication in both written and spoken.
·  Is well versed in working with Property Management System such as INFRASYS, HOTSOS, BIRCHSTREET and other systems.