Empregado/a de Mesa

Job description

Andaz Lisbon is looking for a Waiter/ Waitress to join its team!

The soon-to-open Andaz Lisbon will be the newest luxury lifestyle hotel in the Portuguese capital, marking a key milestone in Hyatt's continued growth in Southern Europe and the first Managed property of the brand in the region.

As a Waiter/Waitress, you will play a key role in delivering personalized, thoughtful, and high‑quality service that reflects the Andaz spirit and creates memorable dining experiences for our guests.

Responsibilities:

· Perform complete opening and closing duties for your station

· Greet guests warmly and escort them to their tables

· Assist and guide guests throughout their dining experience, ensuring comfort and attentiveness

· Ensure all materials, equipment, and service tools are in excellent condition

· Monitor dining areas (lunch/dinner) to ensure availability, organization, safety, and guest well‑being

· Follow all company policies, procedures, and brand standards

· Maintain a polished, professional personal appearance in line with Andaz standards

· Protect proprietary and confidential information and safeguard company assets

· Monitor the guest experience throughout the meal, anticipating needs and resolving issues promptly

· Acknowledge and welcome all guests according to company standards

· Communicate clearly and professionally with guests and colleagues

· Answer phone calls using proper etiquette and service standards

· Build and maintain positive, collaborative working relationships

· Meet all quality assurance expectations and brand service standards

Desired profile

Qualifications :

· Excellent verbal communication and professional presentation

· Strong customer focus and ability to personalize service

· Agility, attention to detail, and strong awareness of guest needs

· Knowledge of wines and gastronomy is a plus

· Team‑oriented, with good time‑management skills

· Ability to stay calm and courteous under pressure

· Fluency in English; additional languages are an advantage

· Previous experience in luxury hotels or restaurants, ideally within lifestyle hospitality

· Technical training or courses in hospitality, gastronomy, or related fields are a plus

If this sounds interesting and you identify with the role, go ahead: apply! We look forward to receiving your application!

Care connects us at Hyatt: we open doors, welcome you in, and genuinely care about you.

We offer a wide range of benefits, including:

· Long ‑ term professional growth opportunities;

· A motivated and connected team;

· 12 complimentary nights per year at other Hyatt properties worldwide, plus colleague rates and discounts;

· And a company that truly cares.

Be part of something bigger. Make a difference in people's lives. Join a company that values empathy, well ‑ being, respect, integrity, experimentation, and inclusion. Discover why Hyatt is consistently ranked as one of the best places to work in the world.