Front Office Host/Intern

Job description

To provide courteous, professional, efficient and flexible service consistent with the hotel's policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary.

To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift's follow up and action is crucial.
To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and remittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager – Front Office signs all rebates and paid out vouchers with a clear explanation. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one.
General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned.

Desired profile

Qualifications :

Responsible to welcome all guests, ensuring they have an exceptional staying experience, creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Good customer service, communications and interpersonal skills are a must. But it needs to meet the following requirements

Intern

·  Work visas can only be applied for students of French, German, or Singaporean nationality.
·  Students must have completed at least two years of higher education in their home country.

Entry-Level or Full-Time

·  Graduates within one year of graduation: Foreign graduates who have obtained a master's degree or above from overseas universities and graduated within one year, or foreign international students who have obtained a master's degree or above from universities in China and graduated within one year.
·  Graduated over one year ago: Must possess a bachelor's degree or above and have 2+ years of relevant work experience.