Sales Manager

Job description

• Ensure professional sales calls using Hyatt's Consultative Selling principles and SMART Selling philosophies.

• Carefully plan Sales Calls with defined objectives.

• Acquire new clients, develop potential accounts, and retain businesses with the most potential for the hotel.

• Maintain detailed knowledge of Hotel facilities, features, and services.

• Conduct extensive competitor research and maintain excellent Product Knowledge of the hotel.

• Systematically and efficiently call on allocated Accounts within the location and report findings and opportunities to the Director of Sales.

• Pre-qualify and target prospects, utilizing Envision database, and develop appropriate and effective sales solicitation strategies to increase the hotel's market share.

• Professionally conduct routine telemarketing activities to identify new business opportunities and follow up on sales leads.

• Meet and greet VIP guests upon arrival/departure.

• Plan and make Sales trips to current and potential clientele to explore new business opportunities.

• Entertain and conduct hotel inspections with relevant representatives/delegates as required.

• Establish strong contacts to source information regarding planned and upcoming functions/events.

• Review and seek constant improvements in productivity levels through streamlining work processes and implementing strategies to "take work out of the system" when appropriate.

• Implement all sales action plans related to responsibility areas as outlined in the Marketing plan.

• Continuously learn and follow up on the World of Hyatt loyalty program and promote it to clients and guests at all times.

• Support DOS/DOSM for Hyatt Sales Incentive Plan preparations.

• Entertain and conduct hotel inspections for clients whenever required.

• Establish and maintain a strong relationship with established clientele and constantly explore new business opportunities.

• Liaise and work closely with related operational departments to ensure guests' requests and expectations are met.

• Handle guest and employee inquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, ensure necessary follow-up is conducted in a timely manner.

• Maintain positive guest and colleague interactions, fostering good working relationships.

Desired profile

Qualifications :

·  Minimum 3–5 years of experience in hotel sales, preferably within a 5-star property
·  Proven track record in achieving and exceeding sales targets
·  Strong experience in corporate, MICE, group segments (to be specified based on your hotel's needs)
·  Demonstrated ability in B2B negotiations and key account management
·  Experience working with international hotel brands is a strong advantage
·  Established local or regional client network is preferred
·  Fluent in English& French (written and spoken) – mandatory