Director of Rooms

Job description

About Hyatt Regency London – The Churchill

Hyatt Regency London – The Churchill is conveniently tucked away in upmarket Marylebone, located in the heart of London's West End, and overlooks the charming gardens of Portman Square. With 440 sophisticated guestrooms including 50 suites and 11 distinctive meeting spaces, the hotel offers a full range of services tailored to the needs of both business and leisure travellers. Dining options include seasonal dishes and Afternoon Tea at The Montagu Kitchen, along with snacks and cocktails at the award winning Churchill Bar & Terrace.

The Opportunity

As Director of Rooms, you will provide senior operational leadership across all Rooms functions, ensuring a seamless, engaging and memorable guest journey. You will work closely with your team and hotel management to drive service excellence, colleague engagement, financial performance and continuous improvement.

What you will do as Director of Rooms

·
Oversee the day to day operation of the Rooms division including Front Office, Housekeeping, Concierge, Guest Experience and related functions, working in partnership with each manager

·
Ensure Hyatt brand standards are consistently delivered, with a strong focus on personalised service and guest satisfaction

·
Lead, inspire and develop Rooms managers and colleagues through coaching, mentoring and structured development plans

·
Oversee recruitment, selection and succession planning within the Rooms division

·
Maximise revenue opportunities and control costs in collaboration with Rooms managers and senior hotel stakeholders

·
Contribute to and support the preparation of the Annual Business Plan for Rooms

·
Analyse business performance to support accurate forecasting and informed decision making

·
Monitor local, national and international market trends to ensure the Rooms operation remains competitive, relevant and innovative

·
Ensure Rooms priorities are aligned with overall hotel and brand objectives

·
Work collaboratively with colleagues across the hotel to support operational success and deliver exceptional guest experiences

About you

You will have a strong background in a senior Rooms leadership role within the luxury five star hotel market. You are a confident, visible leader with excellent communication skills and a passion for developing people. Experience working in a cosmopolitan city hotel environment such as London is highly beneficial, with an understanding of the pace, diversity and expectations of an international guest profile. You will have a proven ability to lead large, multi-disciplinary teams, drive consistently high standards and adapt to evolving guest and market demands in a dynamic urban setting.

What We Offer

·
12 complimentary nights a year across Hyatt Hotels worldwide

·
Discounted hotel stays for family and friends from day one

·
Complimentary laundered business attire

·
50% discount on F&B at selected Hyatt Hotels

·
Free meals while on duty

·
Life Assurance

·
Headspace membership and access to our Employee Assistance Programme

·
Ongoing learning and development with global career progression opportunities

At Hyatt ‘We care for people so they can be their best'. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it's a career for people who care.

Next Steps: Apply today for this Director of Rooms role and start your journey with Hyatt Hotels.