Concierge

Job description

Care Connects Us

At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.

Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.

About Park Hyatt Melbourne:
Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.

Benefits of working with us:

· Leading global hotel brand with career advancement opportunities
· Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.
· Complimentary duty meals whilst on shift
· Discounted food & beverage and park club health & day spa treatments
· Discounted onsite car parking
· Employee assistance program – benefit from free, immediate and confidential support for any work, health or life concern
· Generous paid time off and holiday policies including paid parental leave and wellbeing leave
· 10% discount with NIB Health insurance

About the role:

As the Concierge, you will be responsible for ensuring the highest standards of customer service are met by ensuring accurate and tailored information is provided to guests about the facilities at Park Hyatt Melbourne, of Melbourne and surrounding areas, in-house functions, transportation and leisure activities.

Some of the responsibilities include:

· To ensure the smooth and efficient operation of the Concierge Desk on a day to day basis.
· To be fully conversant with all services, facilities and functions within the hotel.
· Building relationships with regular guests, long stay guess and VIP guests
· To handle guest enquiries and requests and to have a thorough and up to date knowledge of Melbourne city, entertainment, attractions, activities, dining and its surrounding areas.
· Assist with Concierge’s administration functions

Desired profile

Qualifications :

·  Previous work experience in a similar fast-paced hotel operations environment
·  Exceptional interpersonal and communication skills along with the confident ability to interact with guests via telephone, email and in person.
·  Excellent knowledge of Melbourne and its city, entertainment, attractions, activities, dining and its surrounding areas
·  The ability to work autonomously and as part of a team
·  An ability to create a positive first impression with an understanding of the importance of 5 star grooming standards
·  The flexibility to work on a rotating 24/7 roster, including public holidays

Join us at Hyatt and make travel more human. Apply today and start your journey with a team that values Empathy, Integrity, Respect, Experimentation, Wellbeing and Inclusion. With Hyatt, you'll discover a career you didn't know existed.