Butler - Villa Host

Job description

Are you passionate about delivering exceptional service in a luxury hospitality setting? Dubai Creek Resort is seeking a dedicated and detail-oriented Butler – Villa Host to join our elite team at the new Solenna Villas . This is your opportunity to be part of a world-renowned brand that values elegance, warmth, and personalized guest experiences.

Job Summary

As a Butler - Villa Host at Dubai Creek Resort, you will be the embodiment of refined hospitality, providing bespoke services to villa guests with discretion and professionalism. You will act as a personal liaison, ensuring every detail of the guest's stay is flawlessly executed—from pre-arrival arrangements to in-villa dining and special occasions. Your role is pivotal in creating memorable experiences that reflect the highest standards of the Hyatt brand.

Key Responsibilities

• Deliver courteous, professional, and flexible service in line with Park Hyatt Dubai standards

• Coordinate guest preferences, flight arrangements, and special requests prior to arrival

• Provide personalized check-in/check-out services directly in the villa

• Manage in-villa dining, special occasion setups, and guest amenities

• Maintain regular communication with Housekeeping and other departments to ensure seamless service

• Handle guest inquiries, feedback, and complaints with efficiency and empathy

• Monitor villa allocations, occupancy, and guest recognition programs

• Ensure accurate guest profile updates and registration in Opera system

• Maintain cleanliness and readiness of admin desk, pantry, and villa surroundings

Desired profile

Qualifications :

Qualifications & Skills

• Minimum 2 years of experience in a luxury hospitality or guest services role

• Strong interpersonal and communication skills with a warm, engaging demeanor

• Ability to anticipate guest needs and deliver tailored experiences

• Proficient in Opera or similar hotel management systems

• Fluent in English; additional languages are a plus

• Flexible, proactive, and able to work across departments

• Knowledge of local attractions, services, and cultural etiquette