​​Business Analyst​

Job description

Business Analyst – ASPAC Region

Location: Preferred GZ, Open to All ASPAC

We are seeking a Business Analyst to support the performance, compliance, and efficiency of our global contact centers, with a focus on the ASPAC region. This role is essential in analyzing trends, building impactful reports, and delivering insights that drive operational excellence. If you’re passionate about turning complex data into meaningful business strategies, we’d love to hear from you.

What you'll do:

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Support weekly, monthly, and quarterly business reviews by creating visuals, analyzing trends, and presenting key findings.

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Analyze workload efficiencies and provide data-driven recommendations for improvement.

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Develop and refine reports that effectively “tell the story” of contact center performance.

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Present data and insights clearly to GCC leadership and key stakeholders.

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Extract data from SQL databases and other front-end applications to compile reports and analysis.

Desired profile

Qualifications :

Qualifications:

Experience:

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Minimum 1 year of experience analyzing financial and performance data (2-3 years preferred).

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1+ years of hands-on experience developing data visualizations, with proficiency in at least one tool from the SPSS, Power BI, Tableau, or QlikSense ecosystems.

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Demonstrated expertise in SQL programming, including query optimization (e.g., multi-table JOINs, recursive queries, etc.).

Education:

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Bachelor’s degree in Statistics, Business, or a related field preferred.

Computer Skills:

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Strong skills in Excel, Access, and PowerPoint are required.

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Experience running SQL queries is preferred.

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Experience with BI tools such as SAS, SPSS, Tableau, Power BI is preferred.

What You’ll Bring:

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Strong understanding of statistics and analytical methods.

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Ability to distill complex data into simple, actionable insights – “telling the story” behind the numbers.

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Excellent verbal and written communication skills.

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Strong critical thinking skills

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Highly organized, self-motivated, and able to manage multiple projects in a fast-paced environment.

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Adaptable, creative, and solutions-focused, with strong problem-solving abilities.

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A collaborative mindset and a desire to work in a dynamic, team-oriented setting.

Why Join Us?

You’ll be part of a supportive and forward-thinking team where your work will have a direct impact on improving contact center performance across the region. We value curiosity, continuous improvement, and collaboration — and we’re excited to welcome someone who shares these values.