Bartender

Job description

Responsible to host and serve all guests, ensuring they have an exceptional drinking & dining experience; creating lasting memories and building relationships. You will bring our bar concepts to life by using your personal flair and style when interacting with our guests.

Desired profile

Qualifications :

Main Duties and Responsibilities:

·  To ensure the delivery of brand promise and provide exceptional guest service at all times, reinforcing Hyatt’s Values and culture characteristics

·  To follow the Cycle of service of Hyatt Regency Phnom Penh

·  To follow all skills trained in the departmental core Training

·  Take care of the equipment as if it were your own

·  Know the daily targets and projections

·  Attend lunch and dinner brief with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)

·  To be fully conversant with all services, offers, promotions and facilities offered by the hotel

·  Communicate effectively between all internal workplace restaurant departments i.e managers, kitchen staff, bar tenders

·  Check dishes and kitchenware for cleanliness and presentation and report any problems, to include par levels as set by the management

·  Adhere to the correct restaurant pathways

·  To alert any potential problems to your direct supervision, where possible before they arise

·  Attend all training where required, having an avid interest in learning and education surrounding their venue and products

·  To understand and strictly adhere to the Rules & Regulations established in the Employee Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety

·  To carry out any other reasonable duties and responsibilities as assigned

·  Update guest notes 100% i.e. make detailed guest notes after service on each of your own tables

·  To be charismatic and make conversation easily and with an array of people

·  To be driven by achieving a rounded sales experience, using selling skills as trained

·  Able to effectively manage their dedicated working areas and delegate where appropriate

·  Meets sales mix expectations

·  Meets sales and spend forecasts

·  Have a thorough understanding of the local industry

·  Following international and local Bar and Drink trends

·  Closely follow and complete opening and closing procedures and check lists for the bar and obtain a manager signature

·  Serve alcohol responsibly and report any concerns to duty manager immediately