Assistant Manager - Training

Job description

· Assists the Training Manager in identifying training needs for the hotel.

· Co-ordinates and monitors the hotel's Training Plan and Calendar.

· Assists with the monitoring of skills training and departmental standards as defined in the Departmental Operations Manual.

· Responsible for the grooming standards of the hotel and ensures all employees adhere to the same.

· Advises the Training manager of any new support material that would be beneficial to the hotel. Keeps informed of new developments, materials and techniques in training.

· Ensures that the recommended quota of Departmental Trainers is trained for each department and that they are conducting an average of 3 to 5 skills training sessions per month.

· Ensure that each employee receives a minimum of 3 hours per month of skill training by their respective Departmental Trainers.

· Ensures the maximum utilisation of Departmental Trainers in each department and closely monitors and rewards their performance and activities.

· Plans, implements and monitors, in conjunction with other members of the Human Resources Division both General/Core and Management Training.

· Plans, implements and monitors the following training as necessary: Orientation Training, Hygiene Training, Health and Safety Training, Fire Training and Computer Training.

· Selects appropriate instructional procedures and methods such as group instruction, self-study, demonstrations, simulation exercises, and role-play.

· Implements and monitors the company's training materials like e-learning initiatives.

· Coordinates and monitors the Hyattrack training programms.

· Feedback the results of the Employee Engagement survey and ensure that the relevant changes are implemented.

· Monitors the utilization of Brand Standards to better hotel service standards.

Desired profile

Qualifications :

Graduation