Assistant Manager - L&D

Job description

Grand Hyatt Amman with its prime location at the heart of Amman. The 312 rooms hotel is well-equipped for hosting business and social gatherings of every description. Over 350 colleagues are committed to maintaining the highest standards of luxury, quality and service which define the company.

The Role

The Learning and Development Assistant Manager will be responsible for designing, delivering, and managing the hotel's training programs. The ideal candidate will have a strong background in hospitality and passion for training, and the ability to work collaboratively with other departments.

Key Responsibilities:

· Collaborate with managers to identify training needs and develop customized training programs for their team members.

· Conduct training sessions and workshops to build employees’ skills and knowledge required to perform their job duties effectively.

· Plan and implement company’s compliance training, general/core and Management Training.

· Certify and coach departmental trainers to maintain operational training quality and consistency.

· Maintain accurate records of employee training and development, and use this information to identify areas for improvement

· Develop and maintain relationships with industry associations and organizations to stay up-to-date with trends in hospitality training

· Organize and maintain trainees and interns, to further support community initiative, hotel schools, and support hotel’s recruitment needs.

With Hyatt, you will enjoy many great benefits:

· Complimentary stays at Hyatt hotels.

· Special and additional leaves / paid time-off.

· Medical and life insurance.

· Special employee discounts of the hotel services.

Desired profile

Qualifications :

·  2-3 years of experience in a hospitality Learning & Development role.
·  Excellent communication and presentation skills
·  Solid understanding of hotel operations.
·  Knowledge of adult learning principles
·  Proficient in Microsoft Office
·  Strong analytical and problem-solving skills