Assistant Manager - Housekeeping

Job description

Duties and responsibilities related to the Assistant Manager - Housekeeping role:

· Assist the Housekeeping Manager in overseeing and managing all daily operations of the Housekeeping department, including guest rooms, public areas, laundry, and staff facilities.
· Conduct regular and rigorous inspections of guest rooms, suites, VIP areas, and public spaces to ensure they meet the hotel's impeccable standards of cleanliness, maintenance, and presentation.
· Supervise and manage specialized cleaning programs, such as deep cleaning schedules, carpet shampooing, and marble polishing.
· Ensure strict adherence to all health, safety, and hygiene (HACCP) protocols throughout the department.
· Manage the evening turndown service, ensuring it is performed efficiently and to the highest standard for all occupied rooms.
· Assist in creating staff schedules, assigning daily duties, and managing departmental payroll and overtime.
· Train, coach, and mentor housekeeping supervisors and attendants, providing continuous guidance and feedback to enhance their performance.
· Conduct performance appraisals, identify training needs, and handle employee counseling and disciplinary procedures in coordination with HR.
· Lead daily briefings and team meetings to communicate goals, special requests, and hotel occupancy status, fostering a positive and motivated work environment.
· Manage and control inventory levels for all housekeeping supplies, including linens, towels, guest amenities, and cleaning chemicals, placing orders as needed.
· Assist the Housekeeping Manager in preparing the annual departmental budget and actively work to control costs and manage expenses within the allocated budget.
· Prepare and maintain accurate records and reports, such as room occupancy, discrepancy reports, and maintenance logs.
· Oversee the "lost and found" procedure, ensuring all items are logged, stored securely, and handled according to hotel policy.
· Address and resolve any guest complaints or special requests related to housekeeping with professionalism, empathy, and efficiency.
· Liaise closely and maintain seamless communication with the Front Office team to ensure accurate and timely updates on room statuses (clean, inspected, out-of-order).
· Coordinate effectively with the Engineering/Maintenance department to report any defects and ensure prompt repairs are completed in guest rooms and public areas.
· Collaborate with other departments, such as F&B and Events, to meet their specific housekeeping requirements for functions and outlets.

Desired profile

Qualifications :

·  Minimum 2 years work experience as Assistant Manager or Team Leader - Housekeeping
·  Good communication and customer relations skills
·  Preferably female candidate