Assistant Manager - Guest Service Center (operator)

Job description

As an Assistant Manager - Guest Service Center, you will play a crucial role in overseeing the daily operations of our communications team, ensuring seamless communication between guests and the hotel. Your responsibilities will include managing the operator team, handling guest inquiries, and ensuring that all communication channels operate smoothly and efficiently.

Key Responsibilities:

· Supervise and support the operator team in managing guest calls and inquiries.
· Ensure efficient and effective communication between guests and various hotel departments.
· Monitor and maintain communication systems and protocols.
· Train and develop team members to deliver exceptional guest service.
· Collaborate with other departments to enhance the overall guest experience.

Desired profile

Qualifications :

Qualifications:

·  Previous experience in a similar role within the hospitality industry.
·  Excellent communication and organizational skills.
·  Strong leadership abilities with a focus on team development.
·  Proficiency in communication systems and hotel management software.