Assistant Front Office Manager

Job description

Hyatt is a global hospitality brand with one driving purpose: to care for people so they can be their best. Through listening, noticing others, and extending meaningful gestures, we consistently deliver distinct experiences demonstrating how little understanding goes a long way.

At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests. Andaz Doha is a five-star luxury lifestyle property in the heart of Doha, expressed through local experiences, art and design, and picture-perfect drinking and dining, in a playful environment. Andaz Doha is about creating a vibrant luxury lifestyle hotel experience woven into the fabric of the local culture, fueling our guests’ creativity and inspiring them to express their unique style and passions.

Assistant Front Office Manager role

· Support the Front Office Manager in the smooth running of the department
· Able to manage the front office team in the absence of Front Office Manager.
· Conducting staff evaluation and appraisal.
· Prepare a shift briefing to direct team members and inform special information.
· Send reports to necessary Heads of Department of the occupancy and occupancy forecast of the hotel.
· Able to manage guest complaints and resolve the issue.

Desired profile

Qualifications :

·  Ideally with a university degree or diploma in Hospitality or Tourism Management.
·  Previous experience in this role.
·  Previous experience in hotel front office management within the luxury segment is essential.
·  Excellent leadership, communication, interpersonal, and guest service skills are required.

Benefits of the ​Assistant Front Office Manager​ role include 

·  12 complimentary nights a year across Hyatt Hotels worldwide 
·  Discounted hotel stays across Hyatt for you and your family and friends from the day you start! 
·  Business attire laundered complimentary 
·  Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide