Assistant Director of F&B - Hyatt Regency Hangzhou International Airport
Hangzhou, CHINA Sales
Job description
§ 完全拥护和理解凯悦集团以人为本的企业文化。
Fully embraces and articulates Hyatt People Philosophy guidelines – walking the talk.
§ 在餐饮总监缺勤的情况下紧密配合行政委员会确保餐饮部一直高效和经济的运转并且支持其它部门的要求，使设备得到适当的维护。
Represents Food & Beverage on the hotel executive Committee in the absence of the Division Head of Food & Beverage ensures the efficient & economic operation of the Food & Beverage Division providing service and support to other Divisions as required, maintaining equipment in optimum condition.
§ 协助主持部门常规会议并且确保会议是有计划的、高效的并且是以结果为导向。
Assist in conducting regular divisional meetings ensuring all meetings are well planned, efficient and results-oriented.
§ 如有需要，出席所有会议并给于贡献。
Attends and contributes to all meetings as required.
§ 熟悉相关法律，理解并且严格执行劳动合同中的规定和条款以及员工手册和酒店规定中明确的消防、卫生、健康、安全和紧急情况处理等程序。
Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to rules and regulations established in the Collective Labour Agreement, Associate Handbook and the hotels policies concerning Fire, Hygiene, Health and Safety and Emergency situation
§ 处理客人以及员工的疑问，报告不能及时解决的投诉或者问题，同时反馈跟进的期限。
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up．
§ 对包括福利、安全、发展和对员工承诺、辅导和真实的给与反馈。
Take an active involvement in the Welfare, Safety, Development and well being of associates providing advice, counselling and truthful, diplomatic feedback.
§ 遵守当地法律并且对于本部门有关的法律事项始终保持一致并且积极行动。
To comply with local legislation and be conversant and act in accordance with any legal issues relating to your department.
§ 维持正面与客人和同事的接触和工作关系。
Maintains positive guest and colleague interactions with good working relationships
§ 在任何时候都进行具有责任心的管理和行为，展现凯悦国际和酒店管理层的形象。
Exercise responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International.
§ 确保公平对待每一位员工，对员工工作期间和工作条件、本地法律、酒店的规章制度和程序都给与一贯的大纲。
To ensure that all associates are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel polices and procedures.
· 需要时参加培训课程和会议。
Attends training sessions and meetings as and when required.
· 执行分派的任何合理任务和额外职责。
Carries out any other reasonable duties and responsibilities as assigned.
§ 准时上下班，随时身着正确的制服和名牌。
To report for duty punctually, wearing the correct uniform and name badge at all times.
§ 确保高标准的个人形象和仪容仪表。
Ensure high standards of personal presentation and grooming.
§ 总是提供友善的、有弹性的、专业的服务给客人并确保客人满意。
To provide a friendly, courteous, professional service and ensure guests satisfaction at all times.
§ 确保每位员工理解并且严格执行劳动合同、员工手册和酒店确定的消防、卫生、健康、安全和紧急情况处理程序。
To ensure that all associates understand and strictly adhering to rules and regulations established in the Collective Labour Agreement, Associate Handbook and the hotels policies concerning Fire, Hygiene, Health and Safety and Emergency situation.
§ 确保每位员工参加所要求的培训。
To ensure that all associates attend the training sessions when required.
§ 确保每位员工准时上下班，随时身着正确的制服和名牌。
To ensure that all associates report for duty punctually, wearing the correct uniform and name badges at all time.
§ 确保每位员工保持高标准的个人形象、卫生和酒店和部门的仪容仪表要求。
To ensure that all associates maintain a high standard of personal appearance and hygiene and adhere to the hotel and department’s grooming standard.
§ 确保所有员工总是提供友善的、有弹性的、专业的服务给客人并确保客人满意。
To ensure that all associates provide a friendly, courteous, professional service and ensure guests satisfaction at all times.
§ 确保保守办公室机密。
Ensures and practices the outmost protection of office’s confidentiality.
§ 承担合理的工作职责和第二职责，并根据酒店、工业和公司的需要做相应的调整。
Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry & company.
industry & company.
Desired profile
Qualifications :
§ 完全拥护和理解凯悦集团以人为本的企业文化。
Fully embraces and articulates Hyatt People Philosophy guidelines – walking the talk.
§ 在餐饮总监缺勤的情况下紧密配合行政委员会确保餐饮部一直高效和经济的运转并且支持其它部门的要求，使设备得到适当的维护。
Represents Food & Beverage on the hotel executive Committee in the absence of the Division Head of Food & Beverage ensures the efficient & economic operation of the Food & Beverage Division providing service and support to other Divisions as required, maintaining equipment in optimum condition.
§ 协助主持部门常规会议并且确保会议是有计划的、高效的并且是以结果为导向。
Assist in conducting regular divisional meetings ensuring all meetings are well planned, efficient and results-oriented.
§ 如有需要，出席所有会议并给于贡献。
Attends and contributes to all meetings as required.
§ 熟悉相关法律，理解并且严格执行劳动合同中的规定和条款以及员工手册和酒店规定中明确的消防、卫生、健康、安全和紧急情况处理等程序。
Is knowledgeable in statutory legislation in associate and industrial relations, understanding and strictly adhering to rules and regulations established in the Collective Labour Agreement, Associate Handbook and the hotels policies concerning Fire, Hygiene, Health and Safety and Emergency situation
§ 处理客人以及员工的疑问，报告不能及时解决的投诉或者问题，同时反馈跟进的期限。
Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up．
§ 对包括福利、安全、发展和对员工承诺、辅导和真实的给与反馈。
Take an active involvement in the Welfare, Safety, Development and well being of associates providing advice, counselling and truthful, diplomatic feedback.
§ 遵守当地法律并且对于本部门有关的法律事项始终保持一致并且积极行动。
To comply with local legislation and be conversant and act in accordance with any legal issues relating to your department.
§ 维持正面与客人和同事的接触和工作关系。
Maintains positive guest and colleague interactions with good working relationships
§ 在任何时候都进行具有责任心的管理和行为，展现凯悦国际和酒店管理层的形象。
Exercise responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International.
§ 确保公平对待每一位员工，对员工工作期间和工作条件、本地法律、酒店的规章制度和程序都给与一贯的大纲。
To ensure that all associates are treated fairly and consistently as outlined in their terms and conditions of employment, local legislation, and company/hotel polices and procedures.
· 需要时参加培训课程和会议。
Attends training sessions and meetings as and when required.
· 执行分派的任何合理任务和额外职责。
Carries out any other reasonable duties and responsibilities as assigned.
§ 准时上下班，随时身着正确的制服和名牌。
To report for duty punctually, wearing the correct uniform and name badge at all times.
§ 确保高标准的个人形象和仪容仪表。
Ensure high standards of personal presentation and grooming.
§ 总是提供友善的、有弹性的、专业的服务给客人并确保客人满意。
To provide a friendly, courteous, professional service and ensure guests satisfaction at all times.
§ 确保每位员工理解并且严格执行劳动合同、员工手册和酒店确定的消防、卫生、健康、安全和紧急情况处理程序。
To ensure that all associates understand and strictly adhering to rules and regulations established in the Collective Labour Agreement, Associate Handbook and the hotels policies concerning Fire, Hygiene, Health and Safety and Emergency situation.
§ 确保每位员工参加所要求的培训。
To ensure that all associates attend the training sessions when required.
§ 确保每位员工准时上下班，随时身着正确的制服和名牌。
To ensure that all associates report for duty punctually, wearing the correct uniform and name badges at all time.
§ 确保每位员工保持高标准的个人形象、卫生和酒店和部门的仪容仪表要求。
To ensure that all associates maintain a high standard of personal appearance and hygiene and adhere to the hotel and department’s grooming standard.
§ 确保所有员工总是提供友善的、有弹性的、专业的服务给客人并确保客人满意。
To ensure that all associates provide a friendly, courteous, professional service and ensure guests satisfaction at all times.
§ 确保保守办公室机密。
Ensures and practices the outmost protection of office’s confidentiality.
§ 承担合理的工作职责和第二职责，并根据酒店、工业和公司的需要做相应的调整。
Respond to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry & company.