Offers “HSBC”

Expires soon HSBC

UX Designer

  • Guangzhou, CHINA
  • Design /UX / UI

Job description



Role Title: UX Designer

Business: RBWM Technology

Role Purpose / Description

Role Purpose

Help define and drive the future of HSBC's digital design. Be a part in identifying product strategy and envisioning the ecosystems and inspire teams to push the boundaries of what's possible. Provide a clear vision of the future of UX for the services.

-Elevate and strengthen UX Design as a practice.

-Translate requirements into user flows, wireframes, mock-ups and prototypes that lead to intuitive user experiences

-Facilitate client's product visions by researching, conceiving, wireframing, sketching, prototyping, and mocking up user experiences for digital products

-Design and deliver wireframes, user stories, user journeys and mock-ups optimized for a wide range of devices and interfaces

Principal Accountabilities: Key activities and decision making areas

Impact on the Business [COMPLETE 3-4 AREAS]

-Enhance HSBC's overall customer experience to create positive impact on people's perception of the brand

-Be the gate keeper in ensuring the UX is intuitive and consistent across journeys

-Ensure design principles and aligned UX are clearly translated and articulated in the artifacts

Customers / Stakeholders [COMPLETE 3-4 AREAS]

-Be the voice of the customer to build a customer experience driven culture

Work with stakeholders and customers to ensure the outcome of the project answers both customer and business needs

-Devise and prioritize functions and features for the product

Leadership & Teamwork [COMPLETE 3-4 AREAS]

-Assist the CX Lead, UI Lead, product management in creating and maintaining best in class experience for customers

-Be the bridge between functional teams, increase communication to minimize gaps between UX flows

Operational Effectiveness & Control [COMPLETE 3-4 AREAS]

-Ensure an equal and balanced focus is maintained on operating and regulatory risks and ensure the Virtual Management Team positively identifies and mitigates these in a manner that protects the Brand.

-Ensure regular and positive engagement with key support functions such as Risk, Compliance and HR to ensure alignment of policies and plans necessary to deliver a demanding transformation benefit target.

-Implementation of Global Standards, Financial Crime Compliance and Risk considerations in an aligned manner within the context of the RBWM strategy through operational practice and planned activity

Major Challenges

-Working under pressure, flexibility to redesign solutions in the face of ongoing change and iterative development, coordination of a diverse suite of stakeholders, optimization of resources against complex technical deployments.

-Provide market-leading, compelling Digital product experiences that can leverage the global scale and distribution network.

-Ensuring that all HSBC RBWM services offer outstanding Digital customer experience and fully deliver on the brand promise and a coherent Digital Strategy.

Role Context

-This role holders will be expected to operate largely independently but within a design team.

- This role will include dotted reporting from other teams.

Management of Risk

-Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks.

-Demonstrates leadership on regulatory and compliance matters. Maintains awareness of risk and minimizes the likelihood of it occurring through its identification, assessment, mitigation and control.

Observation of Internal Controls

-Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner.

-Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner.

-Fosters a compliance culture within the team, managing compliance risk and ensuring that the necessary training is completed.

-Optimizes relations with regulators.

Ideal candidate profile



Qualifications :

Knowledge & Experience / Qualifications

-Relevant industry experience and qualifications

-Portfolio of work

-Confidence to work independently

-Works effectively and efficiently

HSBCAL/GZ*

About HSBC Technology China

We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems. We develop and maintain systems for HSBC's global businesses, as well as support functions such as Finance, HR and Risk. We work across a range of technology platforms and development disciplines, from mainframe to mobile technologies.

Our team includes software engineers and developers, architects, testers, IT and business analysts, consultants and programme and project managers, as well as team leadership and management roles. We employ people in almost all the countries and territories in which HSBC operates. Two locations of HSBC Technology China, including Guangzhou and Xi'an, are world-class technology hubs with industrial delivery capability.

Some careers grow faster than others

If you're looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.