GSC: Business QA AI & Automation Specialist

Job description

Job Advert Details

Some careers shine brighter than others
If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Your career opportunity
The Business QA AI Specialist supports the delivery of high-quality digital solutions by combining QA automation expertise with emerging AI-enabled testing capabilities. The role focuses on improving test efficiency, coverage, and quality across web and mobile platforms. Supporting the adoption and ongoing enhancement of the Change Execution AI Assistant (CEAIA).
This individual works closely with Business QA, Technology, QA, and Delivery teams to strengthen automation capability, explore AI Agent use cases for Business QA, and improve the stability, reliability, and effectiveness of test execution across digital delivery programmes.

What you’ll do
• Support QA automation delivery across web and mobile platforms. Partner with business, technology, QA and delivery teams to improve testing efficiency, coverage and quality.
• Contribute to digital delivery by applying automation-first and engineering-led testing practices.
• Explore and support AI-enabled QA solutions, including AI Agent use cases for Business QA.
• Provide day-to-day guidance to QA colleagues and support automation and AI capability uplift.
• Assist in resolving automation issues and improving test stability and execution reliability.
• Support the adoption, use, and continuous improvement of the Change Execution AI Assistant (CEAIA).
• Coordinate with stakeholders to deliver automation outcomes aligned to project priorities, timelines, and quality goals.
• Support continuous improvement of test approaches, tooling, reporting, and quality engineering practices.
• Contribute to the adoption of scalable and maintainable automation solutions across digital products and journeys.

What you need to have to succeed in this role
• Experience in QA automation, software engineering, digital delivery or change management.
• Practical experience in mobile automation testing for iOS and/or Android, using tools such as Appium.
• Good programming skills in Java and/or Python. Good understanding of test automation, testing lifecycle and quality engineering practices.
• Awareness of automation framework design, maintenance and reporting.
• Experience in AI Agent development or AI-enabled software delivery/testing.  Understanding of how AI can enhance QA processes, productivity, and test effectiveness.
• Strong analytical, problem-solving and stakeholder communication skills. Strong attention to detail with a focus on quality, control, and continuous improvement.
• Knowledge of automation tooling and test execution practices across digital channels.
• Ability to work across cross-functional teams and support collaborative delivery.

What we offer
The pay range for this role is 10 733 PLN – 14 000 PLN (monthly, gross).

Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.

We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Cafeteria platform
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours 
• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:
• Online behavioural test
• Telephone screen
• Interview with the hiring manager

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please let us know.

We are looking to hire as soon as possible so don’t wait and apply now!
You'll achieve more when you join HSBC.

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.

In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com