RM Support Associate

Job description

Job Advert Details

Wholesale Banking Macau provides international financial services solutions that support businesses ranging from large corporates to mid-market enterprises in a variety of industry sectors all over the world. Leveraging the strength, scope and expertise of our global product network, WSB is positioned as an essential partner to large and mid-market enterprises seeking to maximise their potential internationally, offering streamlined business access to HSBC’s international network and broad range of market leading banking products and services. .

·  Support Relationship Managers in delivering efficient and quality service to customers.
·  Support Relationship Managers to ensure client planning, relationship returns, risk assets, management information etc for designated relationships are optimized and effective.
·  Act as major contact point with external customers and internal support functions to ensure smooth account operations.
·  Assist Relationship Managers in handling referrals from different business parties and identify/advice solutions for customers.
·  Monitoring of security document completion and follow up with customer.
·  Prepare credit applications and customer due diligence applications for timely annual / interim / periodic reviews.

Information
• Bachelor degree in a relevant area
• Strong interpersonal skills and commercial acumen as well as good relationship building skills
• Results driven with sound knowledge of Commercial Banking products
• Customer focused and have strong interpersonal and problem solving skills
• Good understanding of general banking products and services as well as having sound knowledge in using bank operating systems like Customer Relationship Management System
• Good understanding on credit assessment and operations, approval process and security documentations is preferred, but not essential
• Fluent in spoken and written English with knowledge in Putonghua is an advantage
• Proficient in using Microsoft Word, Excel and PowerPoint