Product Owner/ Digital Product Manager

Job description

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of Digital Product Manager

In this role you will:

·  Act as product owner within one sub-value stream, covering one or more products.
·  Contribute to achievement of objectives and key results of a Sub-Value Stream and use data to inform prioritization and decision making. Maintain a focus on ROI to ensure priorities align to areas of greatest impact through OKRs.
·  Represent the voice of the customer and capture their needs. 
·  Analyze market and/or user research, feedback, expert opinion, and usage data to understand needs and opportunities to identify and achieve ways to differentiate and improve customer experience.
·  Communicate the product vision and roadmap, validate needs, and showcase journeys to all relevant stakeholders.
·  Engage and liaise with key business, technology, and Market stakeholders to capture demand and resolve conflicting priorities.
·  Establish the requirements baseline, obtain formal agreement to requirements, and ensure traceability to source in line with change management policy.
·  Break down product vision and roadmap into actionable backlog of appropriately sized items that clarify what needs to be done, in what order and how to know it is done correctly (eg Definition of Done).
·  Make key decisions (incl. prioritization) based on customer / business needs and analysis-led insights.
·  Assure delivered solutions meet business and user needs, and in alignment with goals.
·  Ensure capabilities are scalable to drive a consistent digital experience across the Group. 
·  Define and track feedback channels and metrics to continuously review and improve product performance against customer and business needs.
·  Keep up with trends and emerging business models, reimagining how to generate value to the business and to customers. Obsess about how to apply technology and data to solving problems or finding new opportunities.

Requirements

To be successful in this role you should meet the following requirements:

·  Professional proficiency of English.
·  Previous experience in Digital Product Management, preferably in Fintech or in Digital consumer product development, eg travel, lifestyle. 
·  Strong interest in Customer Identity and Access Management.
·  Data-driven analytical approach to problem solving, looking to understand the underlying causes, so that we can build a global solution rather than a series of point solutions.
·  An entrepreneurial drive, with the ability to deconstruct and solve problems.
·  Experience in a global or regional role, with proven experience in working in a cross-functional matrix environment with market and global teams.
·  Proven ability to build strong relationships across stakeholder groups. Good communication skills for navigating through business requirements, differences of opinion on approach.
·  Experience with the range of product development and deployment activities including identifying opportunities and developing business cases, defining product requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post-launch performance measurement and management.
·  Agile acumen and SAFe experience, operating on quarterly planning cycles where your responsibility is to ensure the teams fully understand the priority of the work that they need to pick up, and that it is defined sufficiently for them to estimate accurately and understand any dependencies.
·  Experience of Design Thinking and leading run-ahead work to explore new problems or potential ideas, bringing in Design, Analysis, Architecture and Engineering colleagues.
·  Good understanding of the bank’s risk framework and experience of working with second line of defense: legal, compliance, financial crime (AML & sanctions), fraud, risk.
·  Strong outward focus and grasp of the competitor environment – opportunities, threats, gaps.
·  Demonstrable creativity, innovation, curiosity, and a learning mindset.
·  Demonstrable adaptability, resilience, and persistence – a ‘can-do’ attitude

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by – HSBC Software Development India