Mobile Banking Strategy and Analysis Lead

Job description

Job description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Mobile Banking Strategy and Analysis Lead .

Business: Global Channels

Principal responsibilities:

·  Perform product and operational analysis based on user behaviour, performance metrics and trends, industry benchmarks to identify and make recommendations on Mobile App strategy and ongoing investment.
·  Conduct ongoing research on market trends and competitive landscape and evaluate their impact on HSBC’s Mobile App strategy.
·  Partner with WPB markets to develop a detailed knowledge of their strategic goals and challenges to define and agree on their forward looking multiyear mobile capability roadmaps. Work with Global Value Streams to interlock roadmaps.
·  Work with Global Value Streams and Digital Channels to ensure products and journeys deployed on the Mobile app are commercialised and business improvements tracked.
·  Collaborate with Global Value Streams and Markets to track and develop strategies to improve mobile adoption.
·  Provides impactful coaching and support to wider agile team to ensure individuals and teams perform at their best.
·  Ensuring capabilities are scalable to drive a consistent mobile experience across the Group.
·  Review performance of products and journeys and drive the local and global change agenda.
·  Obsess about how to apply technology and data to solving problems or finding new opportunities.

Requirements

·  An entrepreneurial drive, with the ability to deconstruct and solve problems. Demonstrable resilience and persistence – a ‘can-do’ attitude.
·  Experience in Digital Product Management, ideally in a global or regional roles, with proven experience in working in a cross functional matrix environment with market and global teams.
·  Extensive experience with the range of product development and optimisation activities including identifying opportunities and developing business cases, defining product requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management.
·  Consumer financial services industry experience and strong understanding of Digital business, while experience with travel, lifestyle, and/or other consumer product development is a strong advantage.
·  Strong communication skills for navigating through business requirements, differences of opinion on approach.
·  Proven ability to build strong relationships across stakeholder groups with proven ability to influence large teams without direct leadership authority.
·  Excellent understanding of the bank’s risk framework and experience of working with second line of defence: legal, compliance, financial crime (AML & sanctions), fraud, risk.
·  Strong outward focus and grasp of the competitor environment – opportunities, threats, gaps.
·  Experience of Design Thinking and leading run ahead work to explore new problems or potential ideas, bringing in Design, Analysis, Architecture and Engineering colleagues.

HSBCLL/GZ*

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Software Development (GuangDong) Limited***