GSC - Assistant Vice president Operations - Cards and Loans

Job description

Job Advert Details

Why join us? 

This position is part of the Global Operations Lending Services Card & Loan Operations team. The role of Assistant Vice President Operations is to be responsible for leading, motivating and developing the Card and Loan Operations teams to deliver optimum customer and colleague experience, balancing operational and cost efficiencies.
This role will be hybrid working, with office premises located in Mireka Towers (Havelock City Colombo).

The Opportunity: 

·  We’re looking for an enthusiastic, culture-creating individual to lead the management for a new Team of Card and Loans case handlers amongst other responsibilities. Skills we are looking for include:
·  Proven performance management expertise through coaching and people management skills.  
·  Positive & growth mind-set to lead and drive the team to success.
·  Track record of driving operational performance in strategic areas, supporting deliverables and reporting these to the business.
·  Build effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same.
·  Excellent written and spoken communication skills; an ability to communicate with impact, ensuring complex information is articulated in a meaningful way to varied audiences.
·  Proactive, leading from the front and implementing & driving change at pace.
·  Ability to understand detail, resolve complex problems using creative thinking, with a track record of constantly looking for ways to do things better with a strong understanding of the mechanisms necessary to successfully implement change.
·  Planning and prioritizing work appropriately considering importance, urgency, customer and business impact.
·  The ability to quickly assess risk and customer impact in an operational environment and take mitigating actions. 
·  Passion for learning, individual skill development, with an ability to take others on the journey.

Information

What you’ll do: 

·  A positive customer journey is our key focus. Team management responsibilities would include:   
·  Ensuring the Cards & Loans teams are meeting and exceeding all agreed performance targets to be ‘Best in Class.’ 
·  Communicating operational requirements and changes to teams for effective implementation. 
·  Promoting an environment that supports diversity and reflects the HSBC brand.
·  Communicating a clear vision for the team, aligned to the overall HSBC vision, values and goals - inspiring people to create an inclusive, high performing, customer-centred culture.
·  Leading, developing and motivating the team to attract and retain capacity, capability, and talent for succession and delivery of business objectives.
·  Setting expectations, sharing best practice and manage, monitor, coach and develop team leaders and others, to ensure performance maximisation, to exceed the required standards by continuously developing individual capabilities and experience.
·  Managing the processes, infrastructure and resources needed to deliver the agreed team plans and targets.
·  Identifying and implementing improvements and collaborating with colleagues to maximise end to end integration, effectiveness and efficiency.
·  Implementing and monitoring the application of policies, governance frameworks, procedures, practices, and standards to ensure quality, effective risk management and regulatory compliance.
·  Supporting the team to reach their potential and achieve their career goals through personal development through utilising tools including HSBC University, Future Skills and Degreed.

Want to Apply?

·  All applicants must have successfully completed their probation period
·  All applicants must have a minimum performance rating of Good and behavior rating of Good in the last year end appraisal 
·  All applicants should have served at least 18 months in their current functional role and department
·  Applicant should inform their Line Manager prior to applying
·  Application form should be submitted on CareerLink along with their updated CV 
·  All the completed applications should be submitted on CareerLink by 11:59 PM on the closing date 
·  Applicant should not been previously declined for the same position within the last 6 months on the date of submission of their application & the time of selection.
·  Applicant should not been on ANY form of Corrective Action within the last 6 months from the date of application 
·  Right to work is required. Local employment rulings and restrictions will apply.
·  Applicants who meet the required minimum score at the interview may be placed in a pipeline for a period of 3 months to fill any vacancies which may arise for the same position during the immediate 3 months from the IJP closure date. The final decision to place an individual in the pipeline rest with the business head concerned
·  Applications of candidates who do not adhere to