Manager Channel and Product Activations - Global Distribution Implementations

Job description

This is your chance to be part of an in-house Commercial Services team that propels Hilton's sales, revenue management, call center, and analytics functions!

As a Manager, Channel and Product Activations you will support these areas which are at the core of Hilton's "commercial engine" and are important to Hilton's ability to achieve profitable growth.

On the Global Distribution team reporting to Senior Manager Channel and Product Activations, you will work on projects including new channels activations and implementations, All Inclusive (AI) and Central America Latin America (CALA) specific pricing initiatives, new product/promotion launches and expansions, connectivity switches, distribution capability enhancements and traffic optimization tasks.

HOW YOU WILL MAKE AN IMPACT

Your role is important and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

•    Take ownership of the end-to-end implementation process and work closely with the client from kick off call, through testing phase and go live
•    Lead operational and implementation related meetings with channels, switch and tech providers, as relevant and within the project scope
•    Support new pricing initiatives, as required by the CALA/AI segment, including communication to internal stakeholders and external channels
•    Manage the new products and promotions process, customize and deliver all official communication in time and to meet the agreed deadline
•    Document and maintain all internal records, shared files and project matrixes
•    Lead ad hoc implementation projects, in line with Hilton’s strategy and a key focus on the CALA region as well as our resorts and All Inclusive portfolio’s priorities

How you will collaborate with others:

•    Share implementation updates as relevant to the success of the project across multiple teams, including but not limited to Pricing, Strategy, Sales, Operations, Data Management, IT, Brands and New Openings 
•    Provide second-line support, implementation projects’ insights and expertise to all Global Distribution team members
•    Partner with other team stakeholders to ensure understanding and operate in line with cross-team processes
•    Work with implementation team members to support and deliver complex and high priority projects as required by team leader

What:

•    New channels’ activations and implementations
•    Segment specific pricing initiatives (CALA, All Inclusive and Resorts)
•    New products and promotions launches

WHY YOU'LL BE A GREAT FIT

You have these minimum qualifications:

•    BA / Bachelor’s Degree or experience in-lieu thereof
•    Extensive Hospitality Distribution or Revenue experience
•    Proficient in MS applications, including but not limited to Teams, Excel, Word, Power Point and Outlook.
•    Fluent English AND Spanish (both spoken and written) – C1 level or above (knowledge of Portuguese in addition to Spanish would be a plus) 
•    Attention to detail with a keen interest in hospitality technology
•    Able to work toward and deliver project goals within agreed timelines
•    Ability to respond and adapt to constant hospitality changes
•    Strong analytical and communication skills

It would be useful if you have:

•    Qualifications in Project Management and / or experience of managing and owning projects
•    Additional spoken languages to support global business
•    Skills and experience in using MS Access, VBA and SQL

 

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ,  and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our  Careers Blog  to see why we’re more than a great place to stay—we’re a great place to work.