Senior Event Manager - The Roosevelt New Orleans, A Waldorf Astoria Resort

Job description

The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is seeking a Senior Event Manager to join the team!

Our luxury hotel offers an unparalleled combination of Southern hospitality, world-class service and historic surroundings. As the centerpiece of the city, the hotel is located near the French Quarter and within walking distance to the city's most vibrant attractions and entertainment, including Jackson Square, Bourbon Street and the Arts & Warehouse District.

Embodying the rich heritage of Southern hospitality, the historic hotel features 504 rooms, over 60,000 square feet of meeting space, and five (5) food and beverage outlets. This includes 2 restaurants, a café, seasonal rooftop bar, and in-room dining.

We are looking for an individual with an upbeat, outgoing personality to join our Catering & Events team. This is a great opportunity for someone looking to grow their career in the Hospitality industry and Catering & Events. 

As a Senior Event Manager, you’re not just overseeing all aspects of planning and execution for complex events – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

What will I be doing?

As Senior Event Manager you will be responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high-level service throughout the pre-event, event, and post-event phases of all hotel events. This position primarily handles complex events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognize opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner primary contact following turnover on property and is responsible for his/her experience. May support and act on the behalf of the Director of Catering and Events or Director of Event Planning and Operations in her/his absence.

·  Organize, plan and prioritize your duties by developing plans and goals.
·  Timely communication to internal and external clients via telephone, email, written documents or in person.
·  Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
·  Demonstrate knowledge of job systems, products, booking systems, and processes.
·  Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
·  Selling and influencing both internal and external clients.
·  Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
·  Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed.
·  Participate in customer site inspections and assist with the sales process as necessary.
·  Other duties as necessary based on business needs.
·  Regular attendance.

Here's what you'll do during a typical day:

·  Execute complex events: Manage event documentation, facilitate seamless transitions from Sales to service, and serve as the primary client contact on property to ensure smooth execution, proactive issue resolution, and an exceptional event experience
·  Own the client relationship: Build trust and rapport as the primary point of contact throughout the event lifecycle; proactively manage expectations, resolve issues, and ensure a memorable client experience
·  Maximize revenue opportunities: Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience
·  Guide team performance: Communicate client requirements, provide direction, and offer feedback and coaching to ensure consistent, high-level service
·  Support leadership and decision-making:  Step in for senior leaders as needed; navigate complex challenges by analyzing situations and making informed decisions

 

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY 

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation. 

·  Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
·  Ability to read, write, speak and understand the English language to communicate effectively with guests and employees
·  Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
·  Ability to analyze information and make effective judgements.
·  Ability to access and accurately input information using a moderately complex computer system. 

EDUCATION

·  Bachelor’s Degree, preferred
·  CMP certification, preferred. 

EXPERIENCE

·  Two (2) years Hospitality related experience at manager level.
·  Experience in supervision or management of 1-3 people.

 

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

· 
Knowledge of the hotel property management systems (Delphi.fdc)

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ,  and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our  Careers Blog  to see why we’re more than a great place to stay—we’re a great place to work.