Conference and Banqueting Floor Manager

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a  Conference and Banqueting Operations Manager , you’re not just overseeing the seamless execution of daily banquet operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

·  Delight our guests: Deliver an upbeat, friendly, and professional service, ensuring exceptional guest and member experiences and continuously seeking ways to enhance satisfaction
·  Supervise execution of events: Plan, organise, and oversee a wide range of banquet events, including breakfasts, conferences, luncheons, dinners, and gala functions, ensuring smooth and successful delivery
·  Ensure flawless event setup and breakdown: Oversee the preparation and presentation of function rooms to brand standards, and ensure all areas are efficiently broken down and reset for future events
·  Drive operational excellence: Manage all Conference and Banqueting floor operations, ensuring compliance with brand standards while identifying opportunities to improve efficiency, quality, and service delivery
·  Collaborate for success: Maintain strong communication across hotel departments, external suppliers, and stakeholders to ensure seamless event execution and positive working relationships
·  Manage team performance: Lead, schedule, train, and support the banquet team, addressing performance, conducting regular communication meetings, and fostering a motivated, high-performing environment
·  Support commercial performance: Optimise sales opportunities, control costs, and stay aware of industry trends to enhance the range and quality of Conference and Events offerings
·  Ensure operational readiness: Monitor staffing levels to meet business demands and ensure ongoing training and development within the team
·  Uphold regulatory standards: Ensure full compliance with health, safety, sanitation, and brand policies, safeguarding both guests and team members

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands ,  and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our  Careers Blog  to see why we’re more than a great place to stay—we’re a great place to work.