WFA - Consultant- Content Producer - Assistant Manager

Job description

EY People Advisory Services – GDS Learning Lab – Content Producer (Assistant Manager)

Managing global workforces is increasingly complex. People Advisory Services (PAS) builds and improves organizational and individual performance, delivering a highly complex and challenging mission, especially in an ever-changing working environment. As a member of PAS pillars, you’ll be part of a team with a wide variety of experiences and a supportive environment. When you join us, you will gain unique experiences and valuable knowledge working across capabilities, sectors and geographies, and have the opportunity to take your career in the direction you want.

The Opportunity 

When you join the GDS Learning Lab , you’ll be at the heart of EY’s critical mission to build a better working world by applying your knowledge, skills and experience in assisting clients in meeting their business objectives. Specifically, you will work with a dynamic and cross-functional team creating the content of behaviour-changing digital solutions for clients from our GDS Learning Lab. You will learn, grow and contribute—building new relationships and discovering the satisfaction that comes with producing high-quality, valued work and advice. 

Your Key Responsibilities  

The Content Producer is responsible for gathering, managing, and producing content for a variety of digital experiences. Primary responsibilities include reviewing and adapting source content materials, writing outlines and scripts of the digital training and assisting the production team in decisions regarding the courses’ overall look and feel. The Content Producer works closely with other Learning Lab professionals from the beginning of the project, when they help inform the user experience, until the end, when they test the final product. The Content Producer will also work directly with clients and project management.

  Skills and Attributes for Success 

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Able to work independently and as a pivotal team member; comfortable seeking guidance as needed

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Equipped to lead content management and production on projects from beginning to end

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Critical thinking, situational reasoning and practical solutioning is required, often under tight deadlines; a cool head combined with strong analytical skills is a must-have 

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Experienced in conducting in-depth research into industry-specific topics; able to articulate findings

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Demonstrates superior written and editorial skills, and maintains firm grasp on EY and client style guides, branding and tones

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Can recognize and adapt various client voices in written deliverables

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Able to work closely with clients and subject matter resources

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Provides in-depth critical feedback to peers, and is capable of receiving feedback graciously

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Communicates clearly with project manager and team 

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Comfortable sharing thoughts and suggestions during brainstorming meetings 

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Flexible in and comfortable with learning and applying new software and work processes

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Ability to understand designer and programmer workflows; leads discussions with and provides direction to production team

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Has basic knowledge of UI and UX principles

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Comfortable presenting project work to colleagues and clients

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Able to provide basic instruction and mentorship to junior team members

To qualify for the role, you must have

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Experience in creative and technical writing (content writing, script writing, and journalism backgrounds are preferred over eLearning development)

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A bachelor’s degree and relevant work experience 

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Excellent teaming skills: adaptability toward new perspectives, working styles, personalities and cultures

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Ability to handle multiple projects with shifting deadlines simultaneously 

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Strong writing skills needed to develop content for a variety of end users

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Ability to write and edit an array of communications materials for internal stakeholders

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Strong organizational skills, self-motivation, and analytical skills; strong relationship-building and interpersonal skills 

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Excellent active listening skills 

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Flexibility and ability to work with a distributed team

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Basic time and personal management skills: keeping up with personal and team deadlines, managing general availability, etc.

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Exceptional communication skills, both written and verbal, and ability to clearly articulate messages to a variety of audiences (succinct, consumable, visual, relevant and with quality) 

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Excellent English language skills, both written and verbal  

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Proficient in Microsoft Office applications (specifically, Excel, PowerPoint, Project, etc.)  

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Familiarity with Adobe Creative Cloud suite is a plus

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Relevant professional experience is desirable, particularly in performing large-scale projects in marketing, editing, publishing or other related fields

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Attention to detail

  Along with your CV, you’ll need to submit

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A cover letter

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Writing samples (publications, blogs, previous work samples, etc.)

  About EY

As a global leader in assurance, tax, transaction and advisory services, we hire and develop the most passionate people in their field to help build a better working world. This starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. So that whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.