Markets_Associate - Ops_ Associate - WEM - SL Support

Job description

Experience

·  2-6 years of experience.

Job Brief

Global Delivery Services (GDS) Markets Operations team provides operational and decision-making support to the Business Development leadership and to various Global Markets functions.

Our diverse teams specialise in coordinating Business Development (BD) activities, supporting Go-to-Market projects and providing operational support to the Markets organization. The team is spread across multiple locations around the globe.

As part of the Market Operations, WEM Service Line BD Support team, the Senior Analyst would have to handle multiple responsibilities like Project Management, Reporting & Analysis, Delivery management, Client relationship management etc. The role requires a comparable work experience, strong skills, work ethic and attention to detail for as the team has a high focus on accuracy and timeliness.

The role also requires effective communication skills including communication over emails and Skype, aiming to support the business and its leaders, especially Partners and Senior Management, through reporting, data analysis and providing insights.

Your Key Responsibilities

·  Work with the Sales Operation Managers to generate sales pipeline reports and provide analysis on any trends within each market
·  Proactively perform a weekly pipeline cleanse in InterAction to ensure lapsed data is kept to a minimum and to provide a more accurate view of future pipeline for the Sales Operation Managers
·  Support in the creation of an Advisory Dashboard which reports on pipeline, sales performance and revenue performance for all the markets and keep this updated on a weekly basis 
·  Support the Operations Leadership Team by creating the monthly Advisory ALT Deck and provide analysis on any trends from reviewing previous months reports
·  Provide support to the Energy Sales Operation Manager by creating the weekly Sector Deck
·  Attend regular deal review process meetings in Energy and action any outputs
·  Provide support to the Cyber Sales Operations Manager by creating the weekly Sector Deck
·  Attend weekly GPS, Energy and Products & Services Sector meetings and provide analysis on pipeline and sales performance and action any outputs from the meeting

Skills & attributes for success:

·  Project coordination – Capable of engaging in effectively multiple stakeholders, understanding the objectives of their programs/initiatives
·  Project Management – Basic/ Intermediate knowledge of Project Management concepts and tools
·  Excellent reporting and analytical skills – Previous experience and proven ability to read, understand and sanitize the data, build reports/dashboards and provide insights from the data, capable of identifying probable areas of automation and implementing them
·  Presentation and facilitation skills - Ability to drive meetings, build presentations that interpret the data, creating valuable business insights and delivering the message to the stakeholders
·  Work under minimal direction/supervision - Be accountable for projects assigned, take complete ownership and drive projects end to end
·  Be responsible for review of deliverables produced by team members as part of Quality Assurance
·  Business acumen and Adaptability – Capable of quickly understanding the needs of the business and be able to align with changing customer expectations
·  Quick learner - Ability to grasp or quickly understand the process, objectives / intricacies of projects and move to delivery mode in a short span
·  Process improvement – Identify opportunities to optimise the process for quicker TATs, better quality, more insights etc
·  Attention to detail - Utmost importance to numbers, formatting etc
·  Multi-tasking capability -  Effective time management and prioritization
·  Excellent Communication - Listening, reading, writing & speaking skills
·  Experience working with Business leaders/leadership groups
·  MS Office skills: Advanced level experience in Excel reporting & PowerPoint.

Minimum Expectation :

·  Excel – Pivot tables, look ups, filtering, conditional formatting, validation etc.
·  PPT – insert graphs/shapes, alignment, text justification, text margins etc.
·  Working knowledge on Data Visualisation tools like Tableau/Power BI
·  High degree of professionalism and integrity

Ideally, you’ll also have

·  Strategic thinking - Identifying risk/opportunity areas and highlighting them, thinking ahead of the curve, ability to forecast outcomes to a situation & suggest appropriate solutions.
·  Process automation skills using Excel VBA, Alteryx
·  Working knowledge on data visualisation tools like Tableau, Spotfire, PowerBi etc
·  Experience doing secondary research using Google and other external sources like Factiva, Company Inforgator, BoardEx, OneSource etc
·  Content management – Familiar with maintenance of SharePoint/ VNext sites, preparation of newsletters, managing surveys etc.
·  Ability to manage delivery expectations of a small group of Associate level resources
·  Self-motivated towards continuous learning and upskilling
·  Strong interpersonal skills - Confidence, maturity & ability to build strong client relationships
·  Cultural intelligence - Openness and willingness to think and work beyond own perspectives, awareness of one’s own/others cultures & impact on decisions
·  Emotional Intelligence - Showing a level of sensitivity while dealing with others, possess a high emotional quotient and capability to manage one's emotions to adapt to environments
·  Solution oriented - Ability to focus on solutions in case of ambiguity /uncertainties and not stuck with the problem
·  Display a positive attitude, interest to learn new things, capability to work under pressure and thinking out of the box

What we look for
You will have excellent communication and interpersonal skills, plus an ability to build mutually beneficial relationships with clients and colleagues from a range of backgrounds and cultures based on knowledge, experience and personal values.
We are looking for a driven, organised, conscientious and analytical individual with proven leadership skills working with demanding and senior stakeholders.

What working at EY offers
We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

Support and coaching from some of the most engaging colleagues around
Opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that’s right for you

EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance.

About EY
As a global leader in assurance, tax, transaction and advisory services, we’re using the finance products, expertise and systems we’ve developed to build a better working world. That starts with a culture that believes in giving you the training, opportunities and creative freedom to make things better. Whenever you join, however long you stay, the exceptional EY experience lasts a lifetime. And with a commitment to hiring and developing the most passionate people, we’ll make our ambition to be the best employer by 2020 a reality.