GDS - AWS Supervising Associate

Job description

Requirement of the role

 

·  Understand the volume and needs of the business and plan strategies
·  Identify and develop plan/s and resources to enhance delivery of service offerings
·  Set priorities/goals for the members of the team to ensure tasks completion and performance goals are met.
·  Ability to prioritize, drive and adapt to change quickly
·  Ability to achieve organizational goals, demonstrate drive for improvement and work to overcome obstacles and resistance
·  Must be good in managing people and performance processes
·  Must be able to work with / influence wherever required people at all levels in the organization
·  Must be good with analysing and reporting abilities
·  Must know how to coaching/mentor TL
·  Work with trainer and QA to identify the needs of the EA team
·  Must be good at Process improvement
·  Must know how to conduct interviews (e.g. Oceania assigned EA candidates)

 

Eligibility criteria

• You must be a confirmed EY GDS employee for at least 12 months continuously.
• Open to Oceania Team Members with at least 12 months of residency with the team
• You must have a minimum ‘3’ rating in the most recent annual performance cycle.
• Your counsellor needs to be informed about the application
• Preferably with 7+ years of Team Lead and/or Supervisor experience