GCO Background Investigations Coordinator

Job description

Join our Core Business Services (CBS) team and you will help support the important business enablement functions that keep our organization running strong. As a CBS professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY's growth and profitability. Major teams within CBS include Finance, Information Technology, Human Resources, Enterprise Support Services, Brand Marketing and Communications, Business Development, Knowledge and Risk Management.

Join our Enterprise Support Services (ESS) team and you will provide comprehensive, quality administrative and support services for all of our EY member firms. Our ESS professionals span a wide range of vital roles, from administrative support to facilities management, creative design, tax return processing, file management and emergency preparedness.

With so many offerings, you have the opportunity to develop your career through a broad scope of engagements, mentoring and formal learning. That's how we develop outstanding leaders who team to deliver on our promises to all of our stakeholders, and in so doing, play a critical role in building a better working world for our people, for our clients and for our communities. Sound interesting? Well this is just the beginning. Because whenever you join, however long you stay, the exceptional EY experience lasts a lifetime.

Job Summary:

  

The Background Investigations Coordinator performs various administrative and project related tasks of a responsible nature to support the General Counsel’s Office (GCO) Investigations Group and other key management personnel. This position handles differing situations, problems and deviations in the work of the department according to general instructions, priorities, policies and team goals. The role coordinates the activities associated with background investigations in compliance with the requirements of EY clients.

 

Key Responsibilities:  

·  Coordinate with vendor and engagement teams to manage the client required background investigation (BI) process in obtaining the information needed from the engagement teams, outlining scope requirements with EY clients, obtaining proper information from employees, initiating requests with vendor and following through on open items
·  Establish and maintain a systematic method for tracking client BI requirements for EY employees working on client engagements, to ensure the EY employees have had the proper scope of background check required by EY clients
·  Assist with coordination of large highly confidential time-sensitive projects (creating correspondence, printing material, organizing files and tracking project status)
·  Manage tasks and activities in a timely manner, including group projects, and is responsible for specific outcomes
·  Assist in validating full compliance and appropriate documentation of materials
·  Monitor team members' email and caseload when absent
·  Identify and leverage relationships with key internal and external clients and is recognized as a business partner/resource
·  Demonstrate the value of the team’s work by keeping the client and stakeholders up-to-date, and explaining issues, approaches and solutions (i.e., manage expectations)

 To qualify, candidates must have:  

·  Strong collaboration and communication skills, both oral and written
·  Ability to improve standardized best practices and service delivery to accomplish firm, group, customer and/or individual goals
·  Ability to meet new challenges and changes with an open mind and an optimistic response
·  Ability to understand and anticipate customers' needs, deliver service that meets expectations and demonstrate a positive attitude and willingness to help
·  Strong organization skills with the ability to successfully manage and coordinate simultaneous projects with multiple tasks and functions independently, while exercising sound judgment
·  Proficiency in the use of standardized software and hardware applications, including MS Word, Excel, PowerPoint and Outlook
·  The ability to acquire and maintain knowledge about our various technology resources in order to utilize these enablers effectively in delivering high value business solutions
·  A Bachelor's degree in a related discipline, or equivalent work experience
·  Approximately 5-7 years of related experience

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.