Assistant Manager - Editorial and Writing Services

Job description

Position Summary

The EY GDS Brand Marketing and Communications Agency (BMCA) is looking for an exceptional leader to lead a team of writers, editors, proof readers, script writers and other content professionals. Successful applicants will be responsible for overseeing processes and systems that will drive high-quality, and high levels of efficiency and customer satisfaction. They will be the leadership point of contact for all matters related to the team they’re leading. They will collaborate with content, creative, social media, analytics, campaign and other teams to provide to clients services of exceptionally high value. They will be responsible for managing clients and employees, taking ownership of delivering market-leading content services, and ensuring the long-term success of the team and its people.  

Roles and Responsibilities

Essential

·  Drive the delivery of high-quality, market-leading content services
·  Strategize, build and execute plans to ensure long-term success of the team
·  Develop, maintain and promote great relationships and high levels of engagement with stakeholders
·  Collaborate effectively with other teams to enable seamless service delivery and strengthen the competency to expand the scope of services
·  Maintain a culture of continuous learning and improvement, and strive to move the team’s services up the value chain
·  Recruit, onboard and retain top talent
·  Improve efficiency, quality and ROI through process excellence and automation
·  Develop processes, and coach and mentor writers and editors to ensure high quality of services and to improve expertise
·  Build and maintain great relationships with key customer groups, and expand scope of services
·  Be aware of trends, developments and best practices in the content space in the market and within EY

Desirable

·  Big Four or creative agency experience
Knowledge and skill requirements

Essential

·  Excellent track record of managing teams of writers, editors and other content resources
·  Commendable management and leadership skills and experience
·  Experience creating content for a wide range of audiences and channels
·  Experience providing consulting on content for high-visibility campaigns and programs
·  Ability to apply leadership and management best practices to drive impact
·  Strategic thinking; ability to work with ambiguity and minimum oversight, and generate impact
·  Flexible, innovative, solutions-focused
·  Has a global mindset and has worked with stakeholders from across the world
·  Exceptional command over the English language; knowledge and experience in all areas of B2B content
·  Experience managing content projects by collaborating with other streams such as creative, digital etc.