Technical Consulting Engineer VPN What You'll Do Main responsibilities: Who You Are #LI-EMEAMM1

Job description

What You'll Do

Cisco Customer Experience (CX) seeks a Network Engineer specialized in Security Technologies (VPN) to be part of the CX Technical Assistance Center. In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain. This is an outstanding opportunity for someone with patience and empathy to make an impact on our customers and to advance their career contributing to customers while working as an industry leader in networking technology.

Main responsibilities:

• Works for worldwide customers within her/his own team or with other Cisco teams to solve problems and improve future products with senior engineer supervision.
• Solves reported product and network problems of moderate and high complexity.
• Effectively utilizes technical and customer relationship skills as well as databases of existing issues, debugging tools and lab simulations to analyze problems and identify solutions with a high level of customer happiness.
• Provides systems/product training and identifies improvement opportunities and recommendations in products and processes.
• Keeps up-to-date with the newest technology products in their area of expertise in order to provide a high quality support in current and future types of support services.

Who You Are

Requirements:

• Bachelor's or Master's degree in engineering (Computer Science, Electrical Engineering, Telecommunications)
• Minimum 3 years of related experience involving customer exposure element in Security Technologies
• Good technical foundation in networking (CCNA equivalent level or above) is required, ideally CCIE
• Fluent English
• Passion and demonstrated ability to learn and work in a diverse team environment
• Ability to work towards achieving goals with limited supervision

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking ambitious risks to craft the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.