Technical Consulting Engineer (Support) – Management & Automation SW

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We build the future of the Internet by crafting unprecedented value and opportunity for our customers, employees, investors, and ecosystem partners.

The team

Support Services (aka TAC) in our Customer Experience organization provides second and third level technical support to our customers around the world. We jump in to help when their network or solutions experience hiccups. Are you ready to assist when nobody else knows how to fix the issue?

Various technology teams exist within TAC. Now we are looking to strengthen our Management and Automation SW (Network Management Systems) support team. Our MAS support team helps customers to fix highly complex technical issues related to monitoring and performance analysis their IP network. We handle products like Cisco Prime, DCNM, CNAAP, CMNM, etc.

In Customer Experience (CX), we continuously support our customers in making their customers' lives better. Do you want to help? We invite you to join us in this endeavor being a part of our family.

The role

In this role, you will:

• Help:You are a trusted technical authority. You will guide your customers in solving puzzles of highly complex issues in their systems, solutions or networks. You will deliver a superb experience in a difficult situation. You will collaborate with your customers over e-mail, phone, Webex,...
• Besharp:You will be available for our customers, ready to jump into a new problem situation. You'll cooperate with your customer to resolve the issue while maintaining a high level of accuracy.
• Learn:Be the first to lay your hands on the latest and greatest in the field of software defined, self-orchestrating, self-optimizing networks technology space. You will get to work on technologies of tomorrow, today.
• Innovate:We'll encourage you to be creative. We'll give you freedom to question the way you and the team work.
• Collaborate:You are not alone. Your team members and you form a tribe together. You'll collaborate with top authorities across Cisco.
• Share:You'll author case studies, guides, ... You'll train junior engineers and help others reach their full potential.
• Broadenyourview:You will work with colleagues across the globe with different cultural, gender, lingual and technical backgrounds.

You

Does this sound like you?

Problemsolver:You are analytical, and you know how to resolve problems. You have a structured approach to troubleshooting.

Empathy:You're able to guide customers through and make stress levels down during difficult situations. You dream about customer success.

TechnicalWizard:Obviously you are an authority in your technology field. At the moment we are looking for engineers with the below skillset.

• Expertise in managing Network Management (NMS) tools/applications.
• Knowledge in Cisco NMS products (Prime, CNAAP, DCNM, CMNM, BAC)
• Good understanding/Experience with SQL databases and NoSQL DB (e.g. Mongo DB)
• Linux/OS administration and advanced troubleshooting
• Understanding and knowledge in automation and virtualization
• Expertise in supporting multiple applications on a Linux/Unix environment.
• IP networking (Intermediate) - Routing and switching technologies (CCNA level)
• Protocols: TCP/IP, SNMP, RADIUS

ApplicationAware:You know your way around application stacks (Linux, Unix,...). You can read scripts and can do basic things in Python (or, Bash,...)

Communicate:You have excellent communication skills (in English.)

Education:You are Bachelor or Master in Engineering - Computer Science or have similar experience.

Wow!

We'll be very impressed if you can also show one of these:

• Advanced programming skills in Java, Python, JavaScript,...
• Cisco Certification: CCIE or CCNP
• Certification in virtualization technologies (Openstack, VMware, RedHat, Microsoft,...)
• Database certifications: SQL, noSQL, Mongo, MySQL,...
• You have worked in a similar support role