Technical Consulting Engineer - Storage Area Network (SAN)

Technical Services is team of extraordinary technical experts whose #1 focus is to help customers deploy and operate their networks effectively, while delivering the best possible customer experience. Your success is validated through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores. Who

The Storage Area Network TAC team is made up of highly-responsive and self-driven technology experts who love what they do: Enabling our Customers by enabling Cisco Technology! The team further specializes in Fiber Channel (FC) and Fiber Channel Over Ethernet (FCOE) switching. You will provide 2nd/3rd level technical support on a worldwide basis 24 x 7 x 365 to Cisco customers, partners, account teams, and other TAC engineers.

We are looking for team members that are trained in Data Center Switching products and IP Routing technologies.

Using on the job training, team members provide support for MDS, Nexus 9K, Nexus 7K, and 5K/2K suite of switches (both hardware and software)

You will collaborate with Cisco customers, partners, account teams, and other TAC engineers to independently troubleshoot & debug product problems. Our engineers require analytical skills and technical knowledge to solve product and network problems of moderate to high complexity. You will effectively utilize moderate to complex lab setups to recreate and solve problems. Lastly, you will act as the Subject Matter Expert and provide support on a world-wide basis at a peer level.

Minimum Qualifications: Bachelor's degree in a technical field and 5 years of post-baccalaureate, progressive experience in related occupation. OR Master's in a technical field with 1 year of progressive experience • Experience or Certifications in one or more of the following is preferred- CCNA, CCNP, CCIE

*Prior customer support experience is preferred.

Desired Skills: You should have the following experience, skills and capabilities:

• Familiarity with Zoning

• Familiarity with Python for scripting and automation.

• Great verbal and written communication skills.

• Working knowledge of Networking, products and protocols.

• Strong analytical and troubleshooting skills.

• Able to resolve problems and deliver known solutions with a high level of customer satisfaction.