Technical Consulting Engineer - NSO What You'll Do Who you will work with Who you are Required Skills: Desired Skills Why Cisco

Job description

What You'll Do

Cisco's CX TAC Centres are teams of outstanding technical specialists whose #1 focus is to help customers across the globe deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores. CX TAC Centres are aligned across to the globe and together we form an awesome team. Our ability to partner with customers in solving their toughest networking challenges is what sets us apart in the industry and keeps customers coming back to Cisco. As digitization crafts our future, we lead with innovation, embrace change, and believe the customer experience is paramount to our success.

As a Technical Consulting Engineer in our best-in-class team you will gain hands-on experience and the opportunity to earn industry-leading certifications. You'll have access to CX Labs with over $1.7Bn in Cisco assets and you'll use this equipment to stay up to date on ground breaking innovations and understand what makes them tick.

You will be a strategic partner to our customers, saving their business from the impact of network incidents, solving and preventing the recurrence of technical issues. You will take on our customers' toughest problems, ensuring that our customers get expected business outcomes, providing an extraordinary customer experience. You will also receive extensive training and development in both technical and leadership/customer skill areas.

Who you will work with

You will work directly with our customers and partners providing second/third level technical support. You will also work with some of the industry's brightest minds who will help challenge and develop your skills. You will collaborate with industry authorities, who value your ideas and perspective on how to get things done. You will also partner with internal engineering departments and product organizations in providing resolution to complex problems with diverse scope.

Who you are

• You are passionate about networking, information technology or computer science and keen to learn new technologies
• You are committed and passionate for customer success
• You hold strong analytical and problem-solving skills with ability to solve technical problems and fault isolation
• You can multi-task, self-start, work in a dynamic team environment and work independently
• You hold innate crisis management skills and ability to handle critical customer issues/problems
• You can act as a focal point for large account network problem resolution and works on problems of diverse scope, interacting with other specialists around the world to resolve the issue
• You have strong people skills, the ability to collaborate effectively with customers and other internal teams
• You are fluent in English (verbal and written)

Required Skills:

• Suitable IT qualifications in Computer Science or similar
• 2 – 4 years of experience writing source code using JAVA and/or Python, and exposure to providing technical software support
• Software debugging skills
• You will have a proven understanding of Networking (TCP/IP, OSI Reference Model)
• Working knowledge on coding (JAVA, OOPS & PYTHON) and working on Linux
• Experience with case management and bug tracking tools such as Salesforce, Jira
• Willing to learn new ground breaking technologies like Network Orchestration, SDN, Virtualization, OpenStack etc
• Excellent written, verbal and interpersonal skills
• You will be able to work independently, responding to customer issues and driving them to resolution without supervision

Desired Skills

• Experience in NETCONF and YANG data modelling
• CCNA/CCNP Routing and Switching or Service Provider
• Support experience in a high-tech environment providing remote B2B 24x7 critical support to an international customer base

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking ambitious risks to craft the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns. We are leaders with vision, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.