Technical Consulting Engineer - HTTS UC

What You'll do

Cisco's High Touch Technical Support (HTTS) is a team of elite technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores. The Cisco HTTS provides live technical support through multiple channels, whenever and wherever our premium customers need it. HTTS team ensures product & network operate efficiently and benefit from the most up to date system and application software.

Who You'll Work With

The HTTS Collaborations team works on complex, challenging issues with some of Cisco's top customers. It's a great opportunity to master the latest technology and products, while working with a technically diverse and supportive team. Grow your skills in a dynamic, team oriented environment and join some of the industry's brightest minds in deploying and supporting today's most advanced Collaboration technologies.

Who You Are

• You will provide 2nd/3rd level technical support for Collaboration technologies

• Apply your analytical skills and technical knowledge to solve product and network problems of moderate-high complexity.

• You're happy to provide technology/product training and intellectual property material as required

• You can act as focal point for large account network problem resolution.

• You effectively utilize moderate to complex lab setups to recreate and solve problems

• You will submit complete and correct bug reports in area of expertise.

• Interacts across HTTS teams and development teams at peer level.

Required Skills:

You've achieved a Bachelor's Degree in a technical field, Masters is a plus

Minimum 3-5 years experience and a combination of the following; designing, deploying, configuring, supporting, trouble shooting, debugging and administering the following Collaboration products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses such as the following:

Cisco Call Manager or Cisco Unified Call Manager (now CUCM)

Cisco Gateways, CUBE, Session Border Controller (SBC)

Cisco Unity Connection

Cisco Instant Messaging & Presence, Jabber Clients

In depth knowledge of H.323 and SIP protocols

You hold a CCNA/CCNP or equivalent level of proven networking knowledge in Voice/Collaboration

Have foundational knowledge and experience with TCP/IP and Routing Protocols

Innate crisis management skills and the tenacity to handle critical customer issues

You are dedicated to resolving complex technical problems, multitasking, and being a customer advocate to achieve customer success.

Why Cisco

At Cisco, each person brings their unique talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

• We connect everything – people, process, data and things – and we use those connections to change our world for the better.

• We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.

• We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.