Technical Consulting Engineer - Data Center Routing & Switching

Customer Experience (CX) is a team of extraordinary technical experts whose #1 focus is to help customers deploy and operate their networks effectively, while delivering the best possible customer experience. Your success is validated through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores.

The CX Data Center Routing and Switching support team is made up of highly-responsive and self-driven technology experts who love what they do: Enabling our Customers by enabling Cisco Technology! You will provide 3rd level technical support on a worldwide basis 24 x 7 x 365 to Cisco customers, partners, account teams, and other Technical Consulting Engineers (TCE).

We are looking for team members that are trained in Data Center Routing and Switching products and technologies.

Using on the job training, team members provide support for Nexus 9K, Nexus 7K, 3K, 4K, 6K and 5K/2K suite of switches (both hardware and software).

You will collaborate with Cisco customers, partners, account teams, and other TCE engineers to independently troubleshoot & debug product problems.Our engineers require analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.You will effectively utilize moderate to complex lab setups to recreate and solve problems.Lastly, you will act as a technical guru and provides support on a world-wide basis at a peer level.

Minimum Qualifications: Bachelor's degree in a technical field and 3-5 years of post-baccalaureate, progressive experience in related occupation. OR Master's in a technical field with 1 year of progressive experience • Experience or Certifications in one or more of the following is preferred- CCNA, CCNP, CCIE

*Prior customer support experience is preferred.

Desired Skills: You should have the following experience, skills and capabilities:

• A great teammate who wants to be part of a fun, dynamic organization.

• Great verbal and written communication skills.

• Working knowledge of Networking, products and protocols.

• Strong analytical and troubleshooting skills.

• Able to resolve problems and deliver known solutions with a high level of customer satisfaction.