Technical Consulting Engineer - CATS - Cisco System - USA - WIZBII Technical Consulting Engineer - CATS chez Cisco System in USA. Apply now and find other jobs on WIZBII Expires soon C
What You'll do Do you have a strong Computer Science, Computer Engineering, or Electrical Engineering background with a real passion for Networking? The Core Architecture and Technology Solutions (CATS) team focuses on all Cisco's core platforms, cultivating a culture of discovery and engagement with partners across the service chain and with many of Cisco's business units. The team provides extraordinary support to customers experiencing crashes and memory leaks, while feeding their appetite for learning new technologies. Who You'll Work With Cisco's Technical Services is team of elite technical authorities whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through excellent financial results, growing customer satisfaction metrics, industry recognition, and employee satisfaction scores. The Cisco TAC provides live technical support through multiple channels, whenever and wherever you need it. Technical Services ensures product & network operate efficiently and benefit from the most up to date system and application software. Roles and Responsibilities The CATS Customer Support Engineer (CSE) is a rare individual, whose responsibilities include:
You'll provide technical support regarding the company's proprietary systems and software, including training creation of intellectual property materials as required.
You enjoy assisting customers in troubleshooting hardware/software related issues on various platforms.
You can provide top level technical support for router and switch architecture (both hardware and software) to Cisco customers, partners, account teams, and other TAC engineers via phone/email/Jabber consultation to independently troubleshoot & debug product problems.
You'll apply analytical skills and technical knowledge to solve product and network problems of moderate to high complexity.
You effectively utilize moderate to complex lab setups to recreate and solve problems.
You have experience submitting complete and correct defect reports in area of expertise.
You'll be acting as a technical authority and providing support on a world-wide basis.
You can work with minimal supervision and no instruction on routine work and general instruction on new assignments
You would enjoy interacting internally with CSEs, SEs, NCEs, and internal engineering departments. Minimum Qualifications
Typically requires a BSCS or BSEE or equivalent plus 1 to 2 years of related work experience
You have general knowledge of the networking industry, Cisco products, and protocols
Your technical expertise and extensive customer service/support experience, including crisis management skills and ability to handle critical customer issues/problems is second to none
Effective written and verbal communication, including strong negotiating , influencing, time management, organization and soft skills
Ability to work effectively with and provide guidance to other members of the work group.
CCNA or CCNP level networking knowledge Desired Skills
Proficient in one or more Programming languages (C+ C++, Java, Python)
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