Technical Consulting Engineer 1258296

Role & Responsibilities

■職務内容

CRS、ASR, NCS等のルーター製品の製品全般, NEXUS, Catalyst等のスイッチ製品全般、ACI, NSO, CVIM等のSDN, NW automation製品全般のテクニカルサポートを担当する。設計、導入、運用の全てのフェーズにおいてユーザで発生した課題、障害の解決のために、情報の収集やログ解析、検証環境の構築や再現テスト、海外の製品開発部門やその他関連部署との連携等をおこない、最終的な問題解決までの責任を受け持つ。

テクニカル面においては国内の最終的なエスカレーション先であり、主にユーザシステム部門の技術者や販売代理店のサポート技術者では解決できない複雑な問題に対する調査・解析とソリューションを提供、お客様の運用を支援する。

■Role & Responsibilities

●In this role as a Support Engineer for Route, Switch, SDN and NW automation technologies, you will :

● Collect information, set up Lab environment for testing and issue reproduction, communicate and collaborate with other organization in Japan and Business Unit outside of Japan to responsible to deliver final solution to customer.

● Investigate into the complicated issue which exceeds capability of system engineers in user IT group or support engineer in partner and deliver the final solution as the final escalation point in Japan in technical side.

Minimum Qualifications

【経験】

-3年以上のネットワーク及びデータセンター機器、SWのテクニカルサポート、運用またはシステムエンジニアの経験

-大規模なネットワーク、データセンターの設計、構築、運用経験

-実機やトラフィックジェネレータを用いた検証、再現テストの経験

-デバックやパケットトレースを用いた高度なトラブルシューティング経験

-海外のエンジニアと英語により意思疎通を図り業務を行った経験

【スキル】

-英語力TOEIC 650点以上

-IPネットワーキング技術(ルーティング、スイッチング、BGP, OSPF, EIGRP, MPLS, PIM, PPPoE, L2TP, NAT, PfR, QoS, IPv6等)

-Linux/Unix/Vitrual Machine/Open Stackに関する基礎知識

-問題解決へ向けて論理的な思考能力

-ビジネス文書が書ける（社外向け報告書等)

【人物面】

-チャレンジ精神と向上心に富んだ人

-常に前向きに変化を捉えポジティブに行動出来る人

-粘り強く他者と誠意を持って交渉が出来る人

-目標達成に向けて真摯に努力出来る人

-チームワークを発揮して仕事の出来る人

Minimum Qualifications

·Experience

·More than 3 year experience as a technical support or system engineer for network product.

·Experience of network design, operation or technical support

Advanced type of trouble shooting by using packet trace or debug

Experience of co-working with foreign engineers by communicating in English　

■Skills

TOEIC 650 or higher

Knowledge and working experience on IP networking technologies (Routing, Switching,BGP, OSPF, EIGRP, MPLS, PIM, PPPoE, L2TP, NAT, PfR, QoS, IPv6etc)

Basic knowledge on Linux/Unix

Capability of logical thinking for problem solving.

Capability of business writing.

■Personality

A person of challenging spirit and a sense of advancement

A person with positive outlook on any change and proactive action in such situation

A person who has high negotiation skill with patience and sincerity

A person who can make diligent efforts to attain a goal

A person of teamwork spirit

Desired Skills

●■望ましい条件

【経験】

-シスコのRouter/Switch製品の検証、サポート経験

-大規模なネットワーク、データセンターの運用、管理経験

-クラウドを使ったシステム構築、運用、管理経験

-ソフトウェアの設計、開発経験

-C、C++、Java、Python等によるプログラミング経験

-海外での業務経験

【資格】

●CCIE Routing & Switching

●CCIE Service Provider

●Redhat RHCE

●Redhat Open stack administration

●VMware VCP

■Desired SkillsClick here to enter text.

【Experience】

● Experience of validation or support for Cisco Router and Switch products

● Experience of operation and maintenance for large network

● Experience of design and development of Software product

●Experience of programing C, C++, Java, Python etc

●Experience of working in foreign country

【Certifications】

●CCIE Router &Switching

●CCIE Service Provider

●Redhat RHCE

●Redhat Open stack administration

●VMware VCP

About Cisco

The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.

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